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EAW
New Contributor
2 months ago

Misleading pricing to upgrade

I have 1Password on my iphone and in the update section there is a message about updating. The message states: " This is an older version. To use the new version of our app, first upgrade to 1Password membership, and you'll receive one year free. Then, migrate your 1Password data."  When I went through the process and got to payment, it provides that I must pay the annual fee of USD36 after a 14 days' free trial. This is misleading and deceptive as the original message reads as if you receive 1 year free for the upgraded app before you start paying. This is very disappointing given that 1Password is meant to be about security and preventing scams. Can someone assist with explaining how to obtain the 1 year free upgrade as promised by 1Password in my current app, or am I misunderstanding something here?

1 Reply

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi EAW,

    I apologize for the unclear language in the upgrade process. As part of the upgrade, you do need to provide payment information and accept the billing terms, but the free year will be automatically applied so there won't be any charge until that year is complete.

    If you want to be doubly sure the discount has gone through, please feel free to email us at community@1password.com and we're happy to check it!

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I have 1Password on my iphone and in the update section there is a message about updating. The message states: \" This is an older version. To use the new version of our app, first upgrade to 1Password membership, and you'll receive one year free. Then, migrate your 1Password data.\"  When I went through the process and got to payment, it provides that I must pay the annual fee of USD36 after a 14 days' free trial. This is misleading and deceptive as the original message reads as if you receive 1 year free for the upgraded app before you start paying. This is very disappointing given that 1Password is meant to be about security and preventing scams. Can someone assist with explaining how to obtain the 1 year free upgrade as promised by 1Password in my current app, or am I misunderstanding something here?

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I have 1Password on my iphone and in the update section there is a message about updating. The message states: \" This is an older version. To use the new version of our app, first upgrade to 1Password membership, and you'll receive one year free. Then, migrate your 1Password data.\"  When I went through the process and got to payment, it provides that I must pay the annual fee of USD36 after a 14 days' free trial. This is misleading and deceptive as the original message reads as if you receive 1 year free for the upgraded app before you start paying. This is very disappointing given that 1Password is meant to be about security and preventing scams. Can someone assist with explaining how to obtain the 1 year free upgrade as promised by 1Password in my current app, or am I misunderstanding something here?

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Misleading pricing to upgrade","moderationData":{"__ref":"ModerationData:moderation_data:159060"},"body":"

Hi EAW,

I apologize for the unclear language in the upgrade process. As part of the upgrade, you do need to provide payment information and accept the billing terms, but the free year will be automatically applied so there won't be any charge until that year is complete.

If you want to be doubly sure the discount has gone through, please feel free to email us at community@1password.com and we're happy to check it!

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