Question

Offline sync issues with latest updates on Mac

Forum|Forum|3 years ago
June 16, 2023
3 replies
625 views

I just got 1P for Mac 8.10.8, which now shows offline sync issues. My Mac is online, as are all other devices, yet 1P is now showing 2 offline items that were updated 6 months ago. The Safari and Chome extensions insist that I'm "offline" and prompt to sign in. I click on Sign in and it just opens the 1P Mac client which I'm already logged into. I force quit ALL 1P processes, and yet I still have the offline issue.

Seems like a bug in the offline logic.

1Password Version: Mac 8.10.8
Extension Version: 2.11
OS Version: Mac Ventura
Browser:_ Safari/Vivaldi

macOS

GreyM1P

1Password Employee

Hi there @TravelSD

The Offline Items tab was only introduced in the recent beta, 1Password 8.10.8-24. As such, it's more likely that 1Password on your Mac already had offline items "on the shelf" that you wouldn't have seen.

If you're happy that those items already exist on your other devices and on 1Password.com, you can sign out of 1Password on your Mac, then sign back in.

Let me know if that helps or if you're still having trouble. :)

— Grey

T

TravelSDAuthor

I signed out on my Mac, signed back in, and all seems to be OK. Thanks.