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ralmin's avatar
ralmin
New Contributor
3 years ago

One-time password does not autofill in Connectwise

When I am logging into ConnectWise at https://aus.myconnectwise.net/ it pops up a modal asking me to enter my one-time password:

It would be great if 1Password would auto-fill my one-time password here.

Is there any way to edit the saved login to tell it the ID of the field to put the one-time password into? Or do the 1Password developers have to make a change?

1Password Version: 8.7.3
Extension Version: 2.3.7
OS Version: Windows 10 Pro 21H2 19044.1766
Browser:_ Chrome 103.0.5060.114

browser extension

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  • totalus98's avatar
    totalus98
    New Contributor
    2 months ago

    Here's the format we have used with success - note - on a mac - using edge - but with success

     

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi ralmin:

    The next time you sign into ConnectWise, if you right click on the page, and choose 1Password > Help > Collect Page Structure, your browser will download a file that is what 1Password "sees" on the page. If you attach that file to an email addressed to support+x@1password.com, we'll be able to take a closer look and help you get your one-time password filled. After you email in, you'll receive a reply from BitBot with a support ID that looks a bit like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots and make sure your message has gotten to the right place. Thanks!

    Jack