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derecognize's avatar
derecognize
New Contributor
4 years ago

Other Chrome extensions known to prevent display of 1Password icon?

Are there other Chrome extensions known to prevent the display of 1Password icon in login forms? I'm a long-time LastPass user excited to try out 1Password...but I think one of my other many exten...
browser extension
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi derecognize:

Thanks for letting me know that that didn't seem to work. Just to rule everything out, I'd like you to try two more things to rule out a few other potential issues:

First, uninstall 1Password in the browser in this profile, restart Chrome, and then reinstall 1Password in the browser. If the 1Password icon appears in form fields again you should be all set. If that doesn't work, it's possible your Chrome profile may be corrupt somehow. Create a new Chrome profile by clicking your profile picture in Chrome's toolbar, then selecting Add. After creating your new profile, install 1Password in the browser here and see if it shows up properly. If it does, reinstall all your extensions one by one and see if 1Password in the browser disappears during the reinstallation of your other extensions. Thanks!

Jack

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Are there other Chrome extensions known to prevent the display of 1Password icon in login forms?

\n\n

I'm a long-time LastPass user excited to try out 1Password...but I think one of my other many extensions might be preventing the display of the 1Password icon in Chrome on Mac

\n\n

The icon displays in Safari and when I use a Chrome Profile that has minimal extensions, as in this screenshot

\n\n

\n\n

But in my main Chrome profile, with lots of extensions, I don't get anything, as in this screenshot

\n\n

\n\n

Troubleshooting steps already taken:
\n* making sure that LastPass not enabled (LastPass has a similar icon, and it displayed fine)
\n* deleting all Chrome passwords and making sure the Chrome Password manager wasn't enabled
\n* restarting Mac

\n\n

All of this makes me think that another extension is preventing the display of the 1Password icon. Is there a list of popular extensions that are known to be incompatible with 1Password?

\n\n
\n\n

1Password Version: 7.9.1
\nExtension Version: 2.1.4
\nOS Version: macOS 11.6

\n","kudosSumWeight":0,"postTime":"2021-11-19T10:46:04.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS02NDY5Ni0xMDExaTEyNUJBQjlCMjYxQzA2NTc?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS02NDY5Ni0xMDEyaURGNTEzRDkyOUUxRTRENjQ?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:64696_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":64},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Are there other Chrome extensions known to prevent the display of 1Password icon in login forms?

\n\n

I'm a long-time LastPass user excited to try out 1Password...but I think one of my other many extensions might be preventing the display of the 1Password icon in Chrome on Mac

\n\n

The icon displays in Safari and when I use a Chrome Profile that has minimal extensions, as in this screenshot

\n\n

\n\n

But in my main Chrome profile, with lots of extensions, I don't get anything, as in this screenshot

\n\n

\n\n

Troubleshooting steps already taken:
\n* making sure that LastPass not enabled (LastPass has a similar icon, and it displayed fine)
\n* deleting all Chrome passwords and making sure the Chrome Password manager wasn't enabled
\n* restarting Mac

\n\n

All of this makes me think that another extension is preventing the display of the 1Password icon. Is there a list of popular extensions that are known to be incompatible with 1Password?

\n\n
\n\n

1Password Version: 7.9.1
\nExtension Version: 2.1.4
\nOS Version: macOS 11.6

"},"Conversation:conversation:64696":{"__typename":"Conversation","id":"conversation:64696","solved":false,"topic":{"__ref":"ForumTopicMessage:message:64696"},"lastPostingActivityTime":"2021-11-19T15:06:56.000-08:00","lastPostTime":"2021-11-19T15:06:56.000-08:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:64696":{"__typename":"ModerationData","id":"moderation_data:64696","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS02NDY5Ni0xMDExaTEyNUJBQjlCMjYxQzA2NTc?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS02NDY5Ni0xMDExaTEyNUJBQjlCMjYxQzA2NTc?revision=1","title":"szx4bwekmdu9.png","associationType":"BODY","width":428,"height":528,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS02NDY5Ni0xMDEyaURGNTEzRDkyOUUxRTRENjQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS02NDY5Ni0xMDEyaURGNTEzRDkyOUUxRTRENjQ?revision=1","title":"py8afhjwzvua.png","associationType":"BODY","width":856,"height":1056,"altText":null},"Revision:revision:64696_1":{"__typename":"Revision","id":"revision:64696_1","lastEditTime":"2021-11-19T10:46:04.000-08:00"},"ForumReplyMessage:message:64700":{"__typename":"ForumReplyMessage","id":"message:64700","conversation":{"__ref":"Conversation:conversation:64696"},"author":{"__ref":"User:user:7975"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:64696/message:64700","revisionNum":1,"uid":64700,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Other Chrome extensions known to prevent display of 1Password icon?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:64700"},"parent":{"__ref":"ForumTopicMessage:message:64696"},"body":"

Hi derecognize:

\n\n

Thanks for letting me know that that didn't seem to work. Just to rule everything out, I'd like you to try two more things to rule out a few other potential issues:

\n\n

First, uninstall 1Password in the browser in this profile, restart Chrome, and then reinstall 1Password in the browser. If the 1Password icon appears in form fields again you should be all set. If that doesn't work, it's possible your Chrome profile may be corrupt somehow. Create a new Chrome profile by clicking your profile picture in Chrome's toolbar, then selecting Add. After creating your new profile, install 1Password in the browser here and see if it shows up properly. If it does, reinstall all your extensions one by one and see if 1Password in the browser disappears during the reinstallation of your other extensions. Thanks!

\n\n

Jack

","body@stringLength":"1047","rawBody":"

Hi :

\n\n

Thanks for letting me know that that didn't seem to work. Just to rule everything out, I'd like you to try two more things to rule out a few other potential issues:

\n\n

First, uninstall 1Password in the browser in this profile, restart Chrome, and then reinstall 1Password in the browser. If the 1Password icon appears in form fields again you should be all set. If that doesn't work, it's possible your Chrome profile may be corrupt somehow. Create a new Chrome profile by clicking your profile picture in Chrome's toolbar, then selecting Add. After creating your new profile, install 1Password in the browser here and see if it shows up properly. If it does, reinstall all your extensions one by one and see if 1Password in the browser disappears during the reinstallation of your other extensions. Thanks!

\n\n

Jack

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jalanh 

\n

Thanks for the reply. I've created a test account on the website in question and while I haven't been able to reproduce the issue that you reported in Safari, I was able to reproduce the issue that you're running into in Arc (where you see a prompt asking you to save a passkey) when using Safari on my Mac. 

\n

However, I've only reproduced this once and I was prompted to sign into hollandamerica.com using a four-digit code sent to my email address. Once I did that, and then signed out, I was able to sign in using my saved passkey and I can't reproduce the issue anymore in either Safari or Chrome. 

\n

So that I can investigate this further, I'd like to ask you to create a diagnostics report from 1Password in Arc:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

\n\n


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

\n

-Dave

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MNW-89184-882

FWIW.. I uninstalled/reinstalled 1Password for Safari to see if that made a difference and it didn't.  I'm currently in the process of uninstalling everything 1Password from my Mac and reinstalling to see if that helps. <sigh>

On a slightly side note, is there a way for me to express my support/desire that 1Password for MacOS supports the Autofill API?  From what I understand it would make 1Password for the Mac better.

Thanks for the help.

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My attempt to delete everything 1password and reinstall didn't change anything.  I still get the same behavior.

One difference I noticed on Safari, after I logged in using the 4 digit code sent to my e-mail is that now I get a little popup at the top of the browser that says \"Sign in to Holland America Line with Touch ID\" and shows my e-mail.  However, clicking continue still shows the \"no available passkeys\" dialog from earlier.

I also logged in using the 4 digit code from e-mail using Arc.  Subsequent login attempts showed the little popup at the top but selecting \"Continue\" still results in 1password showing a \"save passkey\" dialog.

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