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mlima's avatar
mlima
New Contributor
2 months ago
Solved

PAN (Payment Account Number)

My Australian bank uses a  PAN (Payment Account Number)  instead of a traditional username for login. I've stored my PAN number in 1Password under the "username" field along with my password, but the bank's website doesn't recognize it when I try to auto-fill.  

Is there a way to customize the field label in 1Password from "username" to "PAN" so that auto-fill works correctly?  

discussion
  • mlima's avatar
    mlima
    30 days ago

    This is just in case it helps anyone with the same problem.
    Regarding the above, I received help from the support team.
    They recommended:

    1. Open the 1Password desktop app and locate the before created Login item in question
    2. Then click Edit, and add a custom field by selecting “Text”. Give it a name that exactly matches what appears on the website (in my case, " Personal Access Number (PAN)  ").
    3. Save the changes, then refresh the webpage and try autofilling again.


    The above worked perfectly, including logging in from my phone and tablet.


    Thanks. Mario.

4 Replies

  • mlima's avatar
    mlima
    New Contributor
    30 days ago

    This is just in case it helps anyone with the same problem.
    Regarding the above, I received help from the support team.
    They recommended:

    1. Open the 1Password desktop app and locate the before created Login item in question
    2. Then click Edit, and add a custom field by selecting “Text”. Give it a name that exactly matches what appears on the website (in my case, " Personal Access Number (PAN)  ").
    3. Save the changes, then refresh the webpage and try autofilling again.


    The above worked perfectly, including logging in from my phone and tablet.


    Thanks. Mario.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 months ago

    mlima 

    Try a manual save and see if you have any better results. You may or may not. It could be something the team needs to look into. Are you comfortable sharing the site URL? I can attempt a faux set of data. The only trouble is I won't have an active account to test with. For that reason I might recommend talking with our extensions team so they can work with you one on one to gather any needed details. If you'd like to email the team use `support@1password.com`

    [Save a login manually in your browser](https://support.1password.com/save-login-manually/)

    • mlima's avatar
      mlima
      New Contributor
      31 days ago

      Hi Tomy, I have tried save it manualy but still no good. I have write the and email to support. Thanks.

      • 1P_Tommy's avatar
        1P_Tommy
        Icon for Moderator rankModerator
        31 days ago

        Thank you. Hopefully, the team can work some magic.