Forum Discussion

New Contributor

2 months ago

Solved

Passkey Unlock Beta Subscription Frozen

Is the Beta ending? Got an email a few days ago go that my beta subscription was about to expire. Today it shows as Frozen and asking me to subscribe paying.

betas

1P_Dave
2 months ago
Hello joxel! 👋

Thank you for reaching out! The team is aware of the issue and is currently working on unfreezing affected beta accounts and extending the passkey unlock trial.

I'll update this post as soon as soon as I have more information to share. For the time being, please send an email to support@1Password.com and our team can manually extend your trial.

-Dave

1P_Dave

Moderator

2 months ago

Hello joxel! 👋

Thank you for reaching out! The team is aware of the issue and is currently working on unfreezing affected beta accounts and extending the passkey unlock trial.

I'll update this post as soon as soon as I have more information to share. For the time being, please send an email to support@1Password.com and our team can manually extend your trial.

-Dave

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Got an email a few days ago go that my beta subscription was about to expire. Today it shows as Frozen and asking me to subscribe paying. ","body@stringLength":"176","rawBody":"

Is the Beta ending? Got an email a few days ago go that my beta subscription was about to expire. Today it shows as Frozen and asking me to subscribe paying.

","kudosSumWeight":0,"postTime":"2025-06-25T18:30:14.121-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:betas","text":"betas","time":"2025-01-30T03:12:59.019-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:158400_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":196},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Is the Beta ending? Got an email a few days ago go that my beta subscription was about to expire. Today it shows as Frozen and asking me to subscribe paying.

"},"Conversation:conversation:158400":{"__typename":"Conversation","id":"conversation:158400","solved":true,"topic":{"__ref":"ForumTopicMessage:message:158400"},"lastPostingActivityTime":"2025-06-26T06:58:54.520-07:00","lastPostTime":"2025-06-26T06:56:42.016-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:158400":{"__typename":"ModerationData","id":"moderation_data:158400","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:158400_2":{"__typename":"Revision","id":"revision:158400_2","lastEditTime":"2025-06-26T06:58:54.520-07:00"},"AcceptedSolutionMessage:message:158418":{"__typename":"AcceptedSolutionMessage","id":"message:158418","conversation":{"__ref":"Conversation:conversation:158400"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:158400/message:158418","revisionNum":2,"uid":158418,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:158400"},"subject":"Re: Passkey Unlock Beta Subscription Frozen","moderationData":{"__ref":"ModerationData:moderation_data:158418"},"body":"

Hello joxel! 👋

Thank you for reaching out! The team is aware of the issue and is currently working on unfreezing affected beta accounts and extending the passkey unlock trial.

I'll update this post as soon as soon as I have more information to share. For the time being, please send an email to support@1Password.com and our team can manually extend your trial.

-Dave

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2025-06-26T06:56:42.016-07:00","lastPublishTime":"2025-06-26T07:33:10.139-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":158},"placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"readOnly":false,"editFrozen":false,"body@stringLength":"701","rawBody":"

Hello ! 👋

Thank you for reaching out! The team is aware of the issue and is currently working on unfreezing affected beta accounts and extending the passkey unlock trial.

I'll update this post as soon as soon as I have more information to share. For the time being, please send an email to support@1Password.com and our team can manually extend your trial.

-Dave

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