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Former Member's avatar
Former Member
2 months ago

Passwords deleted from account - urgent help needed

Yesterday all my passwords were deleted from my account and they are not found in the recently deleted folder. This creates an urgent situation for me, and I hope that someone from the technical team can assist. 

I have used 1Password for a while now and am generally very impressed with the product. I hope the team can help me resolve this technical issue. 

Please contact me - thank you very much for your help. 

 

 

discussion
passkeys
vault management

5 Replies

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  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Former Member,

    I see you emailed 1Password Support and that they're working with you. They'll be the right folks to help you with this, so keep the conversation going there and I hope you get a speedy resolution!

    • Former Member's avatar
      Former Member
      2 months ago

      Hi Simon, Just wanted to check again - is there any way for me to get in touch with your technical team?

       

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi Former Member​, thanks for following up with us. 

        I can understand how troubling this situation must be, so I totally get your concern and urgency. Our support team directs tickets to the appropriate experts on the team, as such I'm sure it's in the right hands. To avoid any duplication, I would suggest continuing the conversation with our team via email. 

        If there's anything we can help with in the meantime, just let us know. Thanks again.

    • Former Member's avatar
      Former Member
      2 months ago

      Thanks very much Simon for yours and team's help on this issue. I will definitely appreciate a speedy resolution. I've explained the situation and my request in the email chain. If a senior member of the team or someone on the technical staff could reach out to me, that would be amazing. 

      • 1P_Tommy's avatar
        1P_Tommy
        Icon for Moderator rankModerator
        2 months ago

        Hey, I see what appears to be conversation with you via support email. Please continue that discussion. I'm going to close this conversation to prevent duplication of efforts.