Performance issues with 1Password for Mac 8.10.78 (desktop app)

I feel like this is something you should announce and email out to affected users. I've been frustrated with this for months and finally pissed enough to post here but even posting on the forum didn't immediately notice this thread. You almost lost me as a customer due to this frustration, I was seriously considering just using Apple passwords in spite of much fewer features

I had the same problem on an M3 Mac. And only with the desktop app. The Safari browser extension responds to keystrokes without delay, but in the desktop app it sometimes took several seconds.After uninstalling and reinstalling, the problems were solved.

The instructions can be found here:
https://support.1password.com/uninstall-1password/?mac

Look like I'm also running the Intel version of the app, even though I'm on Apple Silicon.

My account is cloud based, so not worried about losing data, but will do a full backup just in case.

Will shout back with result...

Now that I'm retired and boondocking full time, I took the time to run a diagnostics report.

1Password is from the mac App store, and the account is cloud based. Starlink Mini runs very fast, consistently, since I'm always in the open. Happy to test if needed. MacBook Pro M1, macOS always up to date, 1Password always up to date, and no third party crap (antivirus, etc.).

1Password_8.10.80_2025-06-13_18-41-39.1pdiagnostics

Support ticket ID is FQM-33776-893.

 support ticket ID: PML-31743-914

Hey Dave,

Support ticket ID:  FZN-54278-355

I submitted a diagnostics report and screenshots to support@1password.com. The rep told me they couldn't click on email links for security reasons and told me to upload my files to a link they provided. I clicked on the link the following day and it was expired. There was no indication in the email that the link would expired after a certain period of time. Do those links typically expire in 24 hours? If so, it would be nice to have a warning, so I can prioritize it. Also, I hope the 1Password team allows us to upload diagnostic reports and other links either via the app or are 1password.com account.  As everybody knows, email is not very secure and it's not the best way to submit sensitive information. And if we have to email back-and-forth twice, or more (in my case) to upload links to a special file uploader, it makes the process a real pain. I included this forums link and my forum username in my follow up emails, not in the original email. 

Also, I'm glad people seem to be having success with doing a fresh install of 1password Desktop, but i'm curious how this solution relates to this Mastadon post a year ago from 1Password team member Mich Cohen:

https://mastodon.social/@mitchchn/112554241440225925

He talked about why the extension in Safari is slower and more unreliable than in other browsers and why it has so much trouble working with Safari profiles. He also talked about the trouble 1Password has with iOS. He made it pretty clear that while 1Password could improve, the problem lies with Apple and "at the end of the day the fix really does have to come from upstream". Is this "fresh install" fix a reputation of that post? Does a fresh install on silicon macs fix the problems the extension has with Safari profiles. How about on iOS?

Thanks!

NWA-97379-927

Thanks for sharing these details—it sounds incredibly frustrating to deal with such persistent lag, especially in a security-critical app like 1Password. Have you tried clearing cached data or reinstalling entirely? Sometimes residual files from updates can cause conflicts.

On a tangential note, performance hiccups remind me of how outdated dental equipment can slow down clinic workflows—which is why modern practices like https://dentallcy.com/dental-services/ invest in seamless digital systems for patient records and appointments. Smooth operations matter whether you’re unlocking passwords or checking teeth!

Hope 1Password’s team releases a fix soon—maybe their devs need a "tune-up" too! (P.S. Edge/Firefox working fine is a useful clue for their support team.)

1P_Dave​ Same issue for me. Support ticket ID is IHE-12483-834.

I would have thought that 1Password would automatically update to Silicon when it detects a Silicon Mac... since I didn't check, I don't know what the issue was, but fully deleting and re-installing did do the trick. Thanks to anyone who recommended that before the root cause was determined.