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msridhar23's avatar
msridhar23
New Contributor
3 months ago
Solved

Quick Access slow to appear

I've noticed on recent versions of 1Password for Mac that Quick Access is slow to appear after authenticating with a fingerprint. I have an 2021 MacBook Pro with an M1 Pro chip. After pressing Cmd+Shift+Space and authenticating with the fingerprint, it takes 2-3 seconds for Quick Access to appear. I recall it used to appear much more quickly. The slowness persists even if all other applications on my Mac are closed. If 1Password is already unlocked and I press Cmd+Shift+Space then Quick Access appears instantly. I tried resetting the app as detailed https://1password.community/discussion/comment/710769/#Comment_710769 but that did not fix the problem. Any advice would be most appreciated!

1Password Version: 8.10.58
Extension Version: Not Provided
OS Version: macOS 15.2
Browser: Not Provided

macos
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Hello msridhar23! 👋

    I'm sorry that you're seeing a delay with Quick Access appearing after you unlock 1Password on your Mac. We've received other reports of this behaviour and have been able to reproduce it on our end as well. I've added your report to the internal work item open for the issue.

    Hopefully the issue can be fixed in a future update soon.

    -Dave

    ref: dev/core/core#34839

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  • msridhar23's avatar
    msridhar23
    New Contributor
    3 months ago

    Very sorry to be a bother, but I find this issue to be quite frustrating, particularly since I've gotten used to very responsive performance from 1Password for all the years I've had it.  Is there any estimate as to when this issue might be prioritized or fixed?  Thank you very much.  

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      4 days ago

      I don't have an ETA on when the issue will be resolved, I'm sorry that I don't have any news to share at the moment. 

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    msridhar23

    Thanks for the reply. When a fix is released it'll be noted in our release notes:

    The tracking number for the issue is 34839. Thanks again for reporting the issue.

    -Dave

  • msridhar23's avatar
    msridhar23
    New Contributor
    3 months ago

    Thanks, Dave! Will a comment be posted here when the issue is fixed, or is there some other way for me to track it?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello msridhar23! 👋

    I'm sorry that you're seeing a delay with Quick Access appearing after you unlock 1Password on your Mac. We've received other reports of this behaviour and have been able to reproduce it on our end as well. I've added your report to the internal work item open for the issue.

    Hopefully the issue can be fixed in a future update soon.

    -Dave

    ref: dev/core/core#34839

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      4 days ago

      oshloel​ and tdehnke​ 

      I'm sorry that the issue is disrupting your workflow. The issue is still open with our development team but I don't have any updates to share at the moment. 

      -Dave

    • oshloel's avatar
      oshloel
      New Contributor
      14 days ago

      Dave,

      I am still experiencing the same issue (MacBook Pro M4pro, MacOS 15.4, 1PW 8.10.70, 1PW for Safari 8.10.70.27). 1PW/Safari used to be quick and responsive, now it's "do I need to try to invoke quick access again/twiddle my thumbs/let's go" kind of responsive.

      It's marked as being "solved" with a "we know about it" post being the solution. Knowing about it is not a solution. Fixing it (it been several releases) is a solution. 

    • tdehnke's avatar
      tdehnke
      New Contributor
      17 days ago

      Any updates on this,  it's still slow to show the popup after unlock via TouchID using Quick Access

      MacOS 15.4 (24E248)
      1Password for Mac 8.10.70 (81070026)