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RedFox
New Contributor
2 months ago

Regenerate Secret Key - Did Not Create Emergency Kit - Offline Mode

On a Windows 11 PC, I started to regenerate a secret key. I pressed the regenerate key and I expected to see a web page to create the emergency kit for printing and then safe storage. After pressing the regenerate key, a webpage appeared asking me to insert the new secret key and the master password. I had no opportunity to copy the secret key. Now I am unable to access my 1Password account. This is a serious problem. Any ideas on how to recover my account?

I have 1Passwords on multiple devices including another Windows 11 PC and an iPhone. When I try to login from the iPhone it says "offline mode." I do not want to mess with 1Password on the iPhone. I do not want to lose any chance of recovery. Anyone know what offline mode means?

Thanks.

vault management
windows

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 months ago

    RedFox 

    Offline would indicate that your device is unable to reach 1Password.com and is unable to sync changes to or from 1Password.com. Do you have access to the new Secret Key? I realize you said no. I just want to be doubly sure. Please check your downloads folder for a copy. 

    Assuming you don't, can you advise if you a part of a team or family that can help you with recovery?

    šŸš‘ Recover accounts for family or team members

    What about a recovery code?

    Generate and use recovery codes

    If none of the above apply I would recommend getting in touch with my colleagues in email support. They can help you with steps regarding moving the data to a new account as well as any billing questions. 

    - Please do not delay. You'll want to move the data before you start getting copies in different places that do not align.

    support@1password.com

     

     

     

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On a Windows 11 PC, I started to regenerate a secret key. I pressed the regenerate key and I expected to see a web page to create the emergency kit for printing and then safe storage. After pressing the regenerate key, a webpage appeared asking me to insert the new secret key and the master password. I had no opportunity to copy the secret key. Now I am unable to access my 1Password account. This is a serious problem. Any ideas on how to recover my account?

I have 1Passwords on multiple devices including another Windows 11 PC and an iPhone. When I try to login from the iPhone it says \"offline mode.\" I do not want to mess with 1Password on the iPhone. I do not want to lose any chance of recovery. Anyone know what offline mode means?

Thanks.

","body@stringLength":"768","rawBody":"

On a Windows 11 PC, I started to regenerate a secret key. I pressed the regenerate key and I expected to see a web page to create the emergency kit for printing and then safe storage. After pressing the regenerate key, a webpage appeared asking me to insert the new secret key and the master password. I had no opportunity to copy the secret key. Now I am unable to access my 1Password account. This is a serious problem. Any ideas on how to recover my account?

I have 1Passwords on multiple devices including another Windows 11 PC and an iPhone. When I try to login from the iPhone it says \"offline mode.\" I do not want to mess with 1Password on the iPhone. I do not want to lose any chance of recovery. Anyone know what offline mode means?

Thanks.

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Regenerate Secret Key - Did Not Create Emergency Kit - Offline Mode","moderationData":{"__ref":"ModerationData:moderation_data:153687"},"body":"

RedFox 

\n

Offline would indicate that your device is unable to reach 1Password.com and is unable to sync changes to or from 1Password.com. Do you have access to the new Secret Key? I realize you said no. I just want to be doubly sure. Please check your downloads folder for a copy. 

\n

Assuming you don't, can you advise if you a part of a team or family that can help you with recovery?

\n

šŸš‘ Recover accounts for family or team members

\n

What about a recovery code?

\n

Generate and use recovery codes

\n

If none of the above apply I would recommend getting in touch with my colleagues in email support. They can help you with steps regarding moving the data to a new account as well as any billing questions. 

\n

- Please do not delay. You'll want to move the data before you start getting copies in different places that do not align.

\n

support@1password.com

\n

 

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