Forum Discussion

ChrisJenkins's avatar
ChrisJenkins
Occasional Contributor
2 months ago

Safari Extension stops communicating with 1Password

Safari 18.5, macOS 15.5 beta 9also happened under 18.4.1), 1Password 8.10.75, 1Password for Safari 8.10.70.

Over the past several weeks it has become a regular occurrence for 1Password for Safari to stop offering autofill on web pages that I use regularly. Even opening the extension using the Safari toolbar icon does not get it to offer to autofill. Every time, quitting and restarting Safari restores the correct behaviour for a time, then it stops working again.

This is really tiresome and quite disappointing. Is this a known issue? Any fix coming?

browser extension

11 Replies

  • Speed's avatar
    Speed
    New Contributor
    19 days ago

    1P_Dave​ I completely understand this is not your fault and you cant fix it. Thank you for the support you have offered thus far. It's extremely disappointing that a month later 1Password has still not resolved this issue.  

  • Speed's avatar
    Speed
    New Contributor
    31 days ago

    1P_Dave​  FYI. Apple recently released an update and it did not resolve this issue. Its still happening and still frustrating.  Sequoia 15.5  Safari 18.5

    What is 1P timeline for resolution?  

    Thanks

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    ChrisJenkins​ and Speed​ 

    Thank you for the replies, that confirms that you're running into a known issue that the team and I have been able to reproduce and a bug report has been filed to get this fixed. 

    For the time being, opening the website in a new tab should get things working again. If that doesn't work then restart Safari by completely closing it and then reopening it. 

    -Dave

    #36808

  • ChrisJenkins's avatar
    ChrisJenkins
    Occasional Contributor
    2 months ago

    I just had another occurrence of this issue so I opened a new tab (leaving all the others as they were) and then opened the same page in the new tab and then 1Password for Safari did offer autofill. So it seems like this may be the same issue (though on the basis of just a single example so far). I will continue to keep an eye on it. Hoping for a fix soon.

  • Speed's avatar
    Speed
    New Contributor
    2 months ago

    Dave, I just tried what you asked and it worked. When I first viewed this page I wasn't logged in. I went to "like" the original post and it prompted me to log in. 1Password would not unlock to autofill. I opened a duplicate tab and it worked properly. 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello ChrisJenkins​! 👋

    Thank you for helping us to test 1Password on the beta version of macOS! It sounds like you're running into a known issue that our development team is currently working with Apple to resolve. 

    The next time that you run into the issue, does simply opening the current website that you're on in a new tab get things working again in the new tab? That will help me to confirm whether you're running into the known issue.

    -Dave

    • MitoWorld's avatar
      MitoWorld
      New Contributor
      23 days ago

      Safari 18.5 here same problem! Brave browser and Firefox has no issues.

      You can replicate this issue with microsoft web outlook website.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        22 days ago

        MitoWorld​ 

        I'm sorry that you're running into issues with autofill in Safari. Our development team is aware and are working with our friends at Apple on a fix. 

        For the time being, opening the website in a new tab or restarting Safari should get things working again when you do run into the issue. 

        -Dave

        #36808