Forum Discussion

dmkahn's avatar
dmkahn
New Contributor
7 months ago
Solved

Safari extension stops unlocking and filling [See pinned response]

    Every day the safari plug in fails to work until I restart Safari. Any idea why? I'm talking about autofill in login boxes. When I click on the 1p icon in the menu bar it spins for a while,...
browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Hello folks,

    We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.


    We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.

    Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further. Since the original issue reported in this thread has been resolved I'll close this thread.

    -Dave

rcrump2005's avatar
rcrump2005
New Contributor
6 months ago

I just canceled my 1Password subscription, Totally dissatisfied with the lack of recent Safari functionality. Done, done, done. While 1Password has historically been the preferred password manager for Mac users, I am uncertain as to why they neglected to provide support for their most loyal customers. It appears that the company may be prioritizing enterprise customers, which is ironic considering that my enterprise partners have submitted requests for proposals to other SAS solutions due to 1Password’s inadequate support.  

JerrySG's avatar
JerrySG
New Contributor
6 months ago

Yup. If they couldn't get Apple to fix this problem with Safari, then clearly Apple has no interest in helping 1Password keep it's customers. Looking for alternatives, and then I bail.

Oh, and the autofill suggestion as a workaround only works a small percentage of the time.

  • rcrump2005's avatar
    rcrump2005
    New Contributor
    6 months ago

    Hey Jerry - I have been pleased with the Universal Autofill workaround Dave suggested.  Make sure you follow all the steps from the link below:

    From Dave:  As a temporarily workaround, if you do decide to continue using 1Password, try using the 1Password for Mac desktop app's Universal Autofill feature to fill your login credentials in Safari instead of using the browser extension: https://support.1password.com/mac-universal-autofill/