When 1PW is locked on both the desktop app and Safari browser, if I unlock 1PW from the browser the desktop app icon will unlock, but not the browser. See below screenshot. At this point I have to click the 'Open 1Password' button to actually open it.
If I do this in the reverse order and unlock the desktop icon first, then when I open the browser it's unlocked and working properly. Any idea why it won't unlock properly when doing it from the browser?
ModeratorI'm sorry that those steps didn't resolve the issue. I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ModeratorHello moonpup! 👋
I'm sorry that you're unable to unlock 1Password from Safari. If unlocking 1Password using the desktop app works then it sounds like you might be running into an issue where the communication between the browser extension and the desktop app isn't working correctly. Our developers have a work item open to investigate this further and hopefully develop a fix soon.
For the time being, can you try the following workaround:
Does this allow you to unlock 1Password from Safari? Let me know if it doesn't.
-Dave
#35453
Anyone have suggestions on how to fix this?
Edit to add: This is on my iMac desktop. I also have a MacBook Pro, and Safari unlocks properly on that one.
