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barakul's avatar
barakul
New Contributor
2 months ago

Saved logins (doubled in ext. and none in apliacation)

Hello,
After experiencing issues with finding saved logins by URL in the Chrome/Brave extension, I installed the Windows desktop app. Unfortunately, this brought new problems.

When I create a new account in browser, the extension asks if I want to save the login. I confirm that, and then two identical logins appear in the extension. However, neither of them shows up in the Windows app.
When I click "Edit" on one of those logins in the extension, the app should open with the edit view – but nothing happens.

What can I do to make everything work correctly?

I'm starting to feel like 1Password is causing more chaos in my passwords than I had before I subscribed. :( 

browser extension

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello barakul​! 👋

    I'm sorry that you're running into issues when saving a login using 1Password in the browser. You wrote: 

    When I create a new account in browser, the extension asks if I want to save the login. I confirm that, and then two identical logins appear in the extension. However, neither of them shows up in the Windows app.
    When I click "Edit" on one of those logins in the extension, the app should open with the edit view – but nothing happens.

    If you lock and unlock the 1Password desktop app, then does the new login item show up there? And when the issue does occur, do you see the item when you log in to your 1Password account on 1Password.com (in the browser, not the app)? Is it duplicated on 1Password.com as well? 

    -Dave

    • barakul's avatar
      barakul
      New Contributor
      26 days ago

      I can see the duplicate on 1password.com in the browser.
      The login appeared in the desktop app after restarting the computer, and I see it twice there as well. The app itself tells me it's a duplicate.