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brockhill's avatar
brockhill
New Contributor
5 months ago

Sidekick Integration problem

So I have added Sidekick in the App as an additional browser for 1Password to connect to. However, when I am in the settings in the Sidekick browser, I get this message:

" Integration status: Connection problem.  Please make sure the 1 Password app is unlocked."

I am not sure what it is referring to, as my app is unlocked. 

I am on a Mac desktop running OS 15.3.1 and 1Password for Mac 8.11.1

Any help with this would be much appreciated.

 

macos

3 Replies

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi brockhill​,

    I do see one other person using Sidekick who reported having seemingly the same issue. I haven't been able to reproduce it, but another colleague was able to.

    Could you share which version of macOS, Sidekick, the 1Password app, and the 1Password extension you're currently using to see if we can triangulate where the issue is? Thank you!

    #38560

    • brockhill's avatar
      brockhill
      New Contributor
      5 months ago

      Sure

      Mac OS 15.3.1,     Sidekick Version 124.61.1.50292 ,     1 Password App for Mac 8.11.1,      1 Password browser extension version 8.11.0.29