Forum Discussion

New Contributor

6 months ago

Solved

"1Password is trying to set up Touch ID for your account"

When opening the app, I always get a dialog with this message: "1Password is trying to set up Touch ID for your account. Touch ID to allow this." Nothing happens when I then Touch ID — I have to c...

browser extension

1P_Dave
5 months ago
infoarts

Thank you for the reply. I can confirm that you're running into a known issue and I've added your report to the work item open for the issue. Hopefully this can be fixed in a future update to 1Password soon.

For the time being, the prompt will only appear if Touch ID is already enabled so unlocking 1Password using Touch ID would be the most convenient workflow. However I'm aware that sometimes you're required to enter your account password.

-Dave

1P_Tommy

Moderator

4 years ago

I am glad to hear it helped.

lysander

Noted. I think the team is working on something regarding a pinned message. Thanks for the suggestion.

swift
New Contributor
3 months ago
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I need to slightly correct my message above.

On the Mac Mini, the message says to approve the change on my Apple Watch. Sometimes it talks to my watch, sometimes it doesn't. When it does, and I do approve on my Watch, nothing gets set or saved for the next instance.

On my MacBook Pro, the message asks me to approve with TouchID. And again, when I do touch to approve, nothing gets set or saved for the next instance.
- 1P_Dave
  Moderator
  3 months ago
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  swift
  
  Thank you for reaching out. This is a known issue that our development team is tracking. The issue occurs if you have Touch ID or Apple Watch unlock enabled for 1Password but unlock 1Password using your account password instead.
  
  I've added your report to the internal work item open for the issue. Until the issue is resolved you can continue to dismiss the prompt when unlocking 1Password using your account password. I'm sorry for the inconvenience.
  
  -Dave

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Until an hour ago I had a happy experience with integration between 1PW 7 and Safari. Since my unfortunate decision to upgrade, that is now gone. There is NO 1PW icon in my Safari toolbar, no Safari Extension, and worst of all, no functionality in the \"1PW for Safari\" that I assume is supposed to install a 1PW8 specific extension in Safari. Instead, it does NOTHING. Click the \"Open Safari Preferences\" button? Nothing. Doesn't even launch Safari. Go to Safari Preferences>Extensions manually? No 1PW extension there to turn on or off. I have quit and restarted 1PW8, Safari, and my M1 MacBook Pro. I'm out of ideas.

\n\n

1Password Version: 8.7.0
\nExtension Version: N/A
\nOS Version: macOS 12.3.1
\nReferrer: forum-search:1PW for Safari no longer working since 1PW 8

\n","kudosSumWeight":0,"postTime":"2022-05-03T14:45:27.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:25161_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":422},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

\n\n

1Password Version: 8.7.0
\nExtension Version: N/A
\nOS Version: macOS 12.3.1
\nReferrer: forum-search:https://1password.community/search?Search=1PW%20for%20Safari%20no%20longer%20working%20since%201PW%208

"},"Conversation:conversation:25161":{"__typename":"Conversation","id":"conversation:25161","solved":false,"topic":{"__ref":"ForumTopicMessage:message:25161"},"lastPostingActivityTime":"2022-05-07T12:12:39.000-07:00","lastPostTime":"2022-05-07T12:12:39.000-07:00","unreadReplyCount":20,"isSubscribed":false},"ModerationData:moderation_data:25161":{"__typename":"ModerationData","id":"moderation_data:25161","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:25161_1":{"__typename":"Revision","id":"revision:25161_1","lastEditTime":"2022-05-03T14:45:27.000-07:00"},"ForumReplyMessage:message:25177":{"__typename":"ForumReplyMessage","id":"message:25177","conversation":{"__ref":"Conversation:conversation:25161"},"author":{"__ref":"User:user:101"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:25161/message:25177","revisionNum":1,"uid":25177,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Since upgrading to 1PW8, 1PW Safari extension no longer works... or even exists.","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:25177"},"parent":{"__ref":"ForumTopicMessage:message:25161"},"body":"

I am glad to hear it helped.

\n\n

lysander

\n\n

Noted. I think the team is working on something regarding a pinned message. Thanks for the suggestion.

","body@stringLength":"355","rawBody":"

I am glad to hear it helped.

\n\n

Noted. I think the team is working on something regarding a pinned message. Thanks for the suggestion.

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