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Forum Discussion
The Safari Extension won't load and acts glitchy
What the heck is wrong with the Safari Extension? I have gone through the troubleshooting steps multiple times and it keeps reverting back to odd behavior. It won't load, it acts glitchy, it needs me...
1P_Gem
Moderator
ModeratorHi aarongallagher,
I'm sorry to hear that 1Password for Safari keeps reverting back to a broken state even after you've followed troubleshooting steps.
From what you're describing, I'm wondering whether there's an intermittent problem with the connection between the 1Password desktop app and the Safari extension.
If you're up for it, the next time the extension is in that broken state, I'd like to ask you to create and share 1Password diagnostics reports from both the desktop app and browser extension:
Attach the diagnostics to an email message addressed to: support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/the-safari-extension-wont-load-and-acts-glitchy/169140
- Your forum username: aarongallagher
You'll receive a reply with a Support ID number. Please post that number here. Thanks!
The first problem I'm running into when attempting to generate the diagnostics report for the extension is that it takes me to a blank tab with no sidebar to complete this step:
- Select General from the sidebar, then select Generate report.
- 1P_Gem
Hi aarongallagher, thanks for your reply. I'm sorry to hear that you're seeing a blank tab, instead of the extension's Settings menu.
That blank tab is a helpful data point in itself, as it suggests the extension isn't able to show the settings menu correctly, which likely ties into the glitchy behaviour you've been experiencing.
Could you go ahead and email in with just the desktop app diagnostics report for now? Our support team can take things from there. Please don't forget to post the Support ID number here once you have it. Thanks!
Your support ticket ID is 565463
- 1P_Gem
Hi aarongallagher, thanks for sharing your support ID!
I can see that we've received your email and one of my colleagues has replied. Please continue the conversation there to avoid getting any wires crossed.
