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Noah1000's avatar
Noah1000
New Contributor
2 months ago

Titan Security Key not functioning on MacOS app (known issue for 2 years and still not fixed)

I've recently bought three Google Titan Security Keys and successfully connected them to my three 1Password accounts via the Chrome browser on the latest version available. These keys are advertised by 1Password to be compatible with the software. Logging in with them on the browser side works fine, but when trying to log in with them on the Mac app, the key does not get prompted, the LED stays off, and even if I touch the key, nothing happens.

I have already tried:
1. Setting up the Titan key in the Chrome browser instead of the Comet browser.
2. Restarting all the apps, browsers, and browser extensions.
3. Removing the Titan keys and re-adding them.
4. Completely uninstalling and reinstalling the 1Password app following every step listed in the uninstalling 1Password help article.
But still, the problem persists.

This issue has been brought up on multiple occasions in the community forums over the last two years, and still no fix seems to have been pushed for this issue. See the below table for a summary of other threads describing the same issue. 

It's absolutely unacceptable that this issue has been known for two years and still there has not been any attempt to fix it. This seems to be a very simple issue for a feature you are outwardly advertising as being supported just not working and making your whole product unusable. Please present me with a fixed ASAP or I'm ready to cancel my 1Password subscription and switch to a different provider because this is just not acceptable at all. 

Nov 16, 2023
Adding Security Key to My Account Has Locked Me Out of All the 1Password Apps — user says they have both Titan keys set up, can use them in a browser, but then are locked out or can’t log in via the macOS app.
https://www.1password.community/discussions/1password/adding-security-key-to-my-account-has-locked-me-out-of-all-the-1password-apps/44426

Apr 4, 2024
Titan security key doesn’t work with the 1Password for Mac desktop app (but works …) — the user adds a Google Titan security key, but the Mac app doesn’t accept it while other platforms do.
https://www.1password.community/discussions/1password/titan-security-key-doesnt-work-with-the-1password-for-mac-desktop-app-but-works-/59208

Jul 7, 2024
2FA with security key – Unable to log in in the 1Password Mac application — accounts set up with two Google Titan keys + one YubiKey; user can’t pass the Mac app’s security key step.
https://www.1password.community/discussions/1password/2fa-with-security-key---unable-to-log-in-in-the-1password-mac-application/68185

May 5, 2025
1Password macOS w/ Google Titan Key – No security key prompt — describes trying to add two Google Titan keys; system sees the device but the macOS app never prompts or lights the LED.
https://www.1password.community/discussions/1password/1password-macos-w-google-titan-key---no-security-key-prompt/155643

1 Reply

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  • Hello Noah1000​! 👋

    I'm sorry that you're running into issues when using your Titan security key. 1Password supports the Titan Security Key for authentication on all platforms, including the Mac. Our development team is aware of an issue that can affect some users of either the Titan or YubiKey security key where the key won't work with the 1Password for Mac app. The issue is being investigated.

    I see that you've opened a support ticket with our team and I'll reach out to you via email so that I can collect some more information from your end. Since we have another communications channel open, I'll close this thread to prevent duplication of efforts. 

    -Dave

    Issue=AUTH-1545