Forum Discussion

foddrick's avatar
foddrick
New Contributor
2 months ago

TOTP & Security Key MFA

I've enabled TOTP and Security Key (yubikey) MFA on my account. When I log in on the site, I can only use the security key option. Is that by design, or should TOTP still be an option? 
passkeys
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
2 months ago

Hi foddrick​! Thanks for writing in.

It sounds like you're referring to signing into a 1Password account with 2FA enabled on the 1Password website. If that's the case, you can cancel the security key prompt from your browser or device, then select "Authenticator App" to use your TOTP instead. Here's what that looks like after cancelling:

 

Let us know if that works for you, or if you have any questions. Thanks again!

  • foddrick's avatar
    foddrick
    New Contributor
    2 months ago

    I didn't have this option under firefox running on linux. 

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      foddrick​ 

      Thanks for the reply. It sounds like you might be running into a known issue that our development team is investigating where the authenticator app option doesn't appear in Firefox if you're also using a security key.

      If you temporarily disable the 1Password extension in Firefox, refresh the page, and then try to sign in again, do you see the option to use your authenticator app appear? I look forward to hearing from you.

      -Dave

      Issue=GA-128705
      Issue=GA-129090