When I try to unlock 1Password via Touch ID on my MacBook Pro (14", M2 Max) running macOS Sonoma 14.5, I get a "That didn't work Check your password and try again." message. I've already tried : restarting the device and completely disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings Re-enabling "Touch ID" under 1Password's "Security" settings tab. Nothing changes Please note that unlocking the device itself and all other applications with Touch ID works, unlocking 1Password via Apple Watch seems to work as well. 1Password Version: 8.10.36 Extension Version: Not Provided OS Version: MacOS 14.5 Browser: Firefox

Forum Discussion

New Contributor

10 months ago

Touch ID not working anymore

When I try to unlock 1Password via Touch ID on my MacBook Pro (14", M2 Max) running macOS Sonoma 14.5, I get a "That didn't work Check your password and try again." message.

I've already tried :

restarting the device and completely
disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings
Re-enabling "Touch ID" under 1Password's "Security" settings tab.

Nothing changes

Please note that unlocking the device itself and all other applications with Touch ID works, unlocking 1Password via Apple Watch seems to work as well.

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: MacOS 14.5
Browser: Firefox

macos

2 Replies

1P_Dave
Moderator
10 months ago
Hello mvconcepts! 👋

I'm sorry that you're unable to use Touch ID to unlock 1Password on your Mac, thank you for sharing the troubleshooting that you've tried so far. The support team has received your diagnostics report and will send you a reply via email soon.

To prevent duplication of efforts, I'm closing this thread.

-Dave

ref: JNS-57677-968
mvconcepts
New Contributor
10 months ago
Here is the support ticket: JNS-57677-968

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When I try to unlock 1Password via Touch ID on my MacBook Pro (14\", M2 Max) running macOS Sonoma 14.5, I get a \"That didn't work Check your password and try again.\" message.

\n\n

I've already tried :

\n\n

restarting the device and completely
disabling and re-enabling all Touch ID options under the macOS \"Touch ID & Password\" system settings
Re-enabling \"Touch ID\" under 1Password's \"Security\" settings tab.

\n\n

Nothing changes

\n\n

Please note that unlocking the device itself and all other applications with Touch ID works, unlocking 1Password via Apple Watch seems to work as well.

\n\n

1Password Version: 8.10.36
\nExtension Version: Not Provided
\nOS Version: MacOS 14.5
\nBrowser: Firefox

","body@stringLength":"811","rawBody":"

When I try to unlock 1Password via Touch ID on my MacBook Pro (14\", M2 Max) running macOS Sonoma 14.5, I get a \"That didn't work Check your password and try again.\" message.

\n\n

I've already tried :

\n\n

restarting the device and completely
disabling and re-enabling all Touch ID options under the macOS \"Touch ID & Password\" system settings
Re-enabling \"Touch ID\" under 1Password's \"Security\" settings tab.

\n\n

Nothing changes

\n\n

Please note that unlocking the device itself and all other applications with Touch ID works, unlocking 1Password via Apple Watch seems to work as well.

\n\n

1Password Version: 8.10.36
\nExtension Version: Not Provided
\nOS Version: MacOS 14.5
\nBrowser: Firefox

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Touch ID not working anymore","moderationData":{"__ref":"ModerationData:moderation_data:71194"},"body":"

Hello mvconcepts! 👋

\n\n

I'm sorry that you're unable to use Touch ID to unlock 1Password on your Mac, thank you for sharing the troubleshooting that you've tried so far. The support team has received your diagnostics report and will send you a reply via email soon.

\n\n

To prevent duplication of efforts, I'm closing this thread.

\n\n

-Dave

\n\n

ref: JNS-57677-968

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Here is the support ticket: JNS-57677-968

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