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mvconcepts's avatar
mvconcepts
New Contributor
2 years ago

Touch ID not working anymore

When I try to unlock 1Password via Touch ID on my MacBook Pro (14", M2 Max) running macOS Sonoma 14.5, I get a "That didn't work Check your password and try again." message.

I've already tried :

  • restarting the device and completely
  • disabling and re-enabling all Touch ID options under the macOS "Touch ID & Password" system settings
  • Re-enabling "Touch ID" under 1Password's "Security" settings tab.

Nothing changes

Please note that unlocking the device itself and all other applications with Touch ID works, unlocking 1Password via Apple Watch seems to work as well.

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: MacOS 14.5
Browser: Firefox

macos

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello mvconcepts! 👋

    I'm sorry that you're unable to use Touch ID to unlock 1Password on your Mac, thank you for sharing the troubleshooting that you've tried so far. The support team has received your diagnostics report and will send you a reply via email soon.

    To prevent duplication of efforts, I'm closing this thread.

    -Dave

    ref: JNS-57677-968