Forum Discussion

Frequent Contributor

7 months ago

Solved

Unable to create a passkey on SwissID website

Hi, I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt. 1Password Version: Not Provided Extension Version...

browser extension

1P_Dave
5 months ago
Hello nicos18 and dooku! 👋

I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

For the time being, you can use other authentication methods to sign into the website.

-Dave

#36659

andy_vdg

New Contributor

2 months ago

I just tried from my iPhone and it started working using Safari on iOS. Still doesn't work on my Mac.

manuch

New Contributor

2 months ago

I just tried again, but I get the usual behavior: it starts creating a passkey, it even saves it in 1Password, but then in the browser the SwissID page says "Something went wrong" and it doesn't store it on their side. Really weird.

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to create a passkey on SwissID website","id":"message:49110","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:49110","revisionNum":1,"repliesCount":37,"author":{"__ref":"User:user:17300"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:49110"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:49110"},"body@stripHtml({\"truncateLength\":200})":" Hi, \n\n I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt. \n\n \n\n 1Password Version: Not Provided \nExtension Version...","body@stringLength":"326","rawBody":"

Hi,

\n\n

I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt.

\n\n

1Password Version: Not Provided
\nExtension Version: 8.10.58.44
\nOS Version: Windows 11 24H2
\nBrowser: Edge

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I just tried again, but I get the usual behavior: it starts creating a passkey, it even saves it in 1Password, but then in the browser the SwissID page says \"Something went wrong\" and it doesn't store it on their side. Really weird.

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Unable to create a passkey on SwissID website","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:158053"},"body":"

I just tried from my iPhone and it started working using Safari on iOS. Still doesn't work on my Mac.

","body@stringLength":"114","rawBody":"

I just tried from my iPhone and it started working using Safari on iOS. Still doesn't work on my Mac.

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Hello nicos18 and dooku! 👋

I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

For the time being, you can use other authentication methods to sign into the website.

-Dave

#36659

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