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nicos18's avatar
nicos18
Frequent Contributor
4 months ago

Unable to create a passkey on SwissID website

Hi,

I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt.

1Password Version: Not Provided
Extension Version: 8.10.58.44
OS Version: Windows 11 24H2
Browser: Edge

browser extension

6 Replies

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  • Cruncher's avatar
    Cruncher
    Occasional Contributor
    18 hours ago

    I am facing the same issue. I also messaged the Support of SwissID. They only gave me a standard answer that they are only support native iOS, Windows and Android and can`t help me. That`s not acceptable for me.

    With the 2FA App Method which will be disabled in 1 Month this is really annoying.

     

    1P_Dave​ do you have any news on that?

  • TMEI's avatar
    TMEI
    New Contributor
    20 days ago

    Same here tested on iOS 18.5 (beta) und macOS 15.5 (beta). Passkey get's stored in 1P but website throws an error.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      12 days ago

      TMEI​ 

      I'm sorry for the inconvenience. This is a known issue, please see my post here. 

      -Dave 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello nicos18 and dooku! 👋

    I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently tracking and I've added your reports there. Hopefully the issue can be fixed in a future update soon. 

    For the time being, you can use other authentication methods to sign into the website. 

    -Dave

    #36659

    • born4new's avatar
      born4new
      New Member
      4 days ago

      For the time being, you can use other authentication methods to sign into the website. 

      1P_Dave​ Note that swissid announced they will remove other 2FA methods by mid-2025 to exclusively rely on passkeys (received an email last week).

  • dooku's avatar
    dooku
    New Contributor
    2 months ago

    Same here on macOS Sonoma 14.6.1 (23G93). Chrome Browser Version 135.0.7049.85 (Official Build) (arm64). 1Password browser extension version 8.10.70.2781070027, on STABLE channel. I also have the desktop app 1Password 7 Version 7.9.11 (70911001) Mac App Store.

    I do get a prompt first from macOS regarding passkey on SwissID website then Chrome browser with 3 options (iCloud Keychain; use phone, tablet or security key; chrome profile) when I cancel macOS prompt. I do not get a prompt from 1password application at all.