Unable to save new passwords and unable to copy and paste

Hey @rchen24, can you let us know what you have configured in the "Security" section of your extension settings? Here's how to find that:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Scroll down to Security.

If "Automatically lock 1Password" is disabled, then it's quite possible that you're running into a specific issue that was recently reported. To confirm that, please reproduce the error in your browser and then send us your extension console logs: https://support.1password.com/cs/extension-console-log/

Please attach the logs to an email message addressed to support+forum@1password.com. With your email please include:

• A link to this thread: https://1password.community/discussion/137953/unable-to-save-new-passwords-and-unable-to-copy-and-paste#latest
• Your forum username: rchen24

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Ah looks like it's back. It seems to be an issue after the computer goes to sleep. Also I'm using a Chromebook, not sure if that's a factor.

You're welcome @rchen24, I'm sorry for the trouble.

Let us know if there's anything else we can help with at all.

Thanks! Seems to work ok now, will let you know if it comes up again.

Hey @rchen24,

It sounds like you are running into an issue with the extension syncing to our server and saving your information. We have had reports related to this recently and have created an internal report to track the issue. I've added your ticket to that report.

Can you try the steps below to see if it improves things:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account.
4. Sign back into your account.
5. Go back to General, and re-enable "Integrate with 1Password app". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled.)

Let us know how you get on, I'm sorry for the disruption!

Hi - I'm seeing this issue on Chrome. I can't save a password or copy a generated password from the extension.

Hey @Rhaeny,

I'm so sorry for the delayed response and the trouble you have been experiencing when saving an item. Can you let me know if you are still running into this issue so I can further assist?

Thanks!

Software always works in a computer environment.
When there are problems with an application, it is not necessarily its fault.
Working with a new profile for Chrome is not a big job. Either the new profile will make the problems of the 1Password extension disappear and in this case, your old Chrome profile will be the cause or your problems will still be there.
In the latter case, it will suffice to delete the new profile.

Okay I'll try that Ekalb. At this point I'm willing to try anything. I swear I've loved 1Password for so many years. I've told others about it as well, but I'm really thinking it's time to leave because I've had a lot of buggy issues with it out of the blue for the past couple of months. It's really telling when the only one that reaches out to help is a community member....and thank you so much for at least doing that!

Hello,
Simple suggestion: Create a new profile in Chrome.

When this profile is created, install only the 1Password extension and see if the problems are still present.