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Forum Discussion
System
2 years agoSuper Contributor
Unable to scan 2FA QR code for Instagram using 1Password in the browser
This discussion was created from comments split from: Unable to create 2FA for Instagram Account.
ag_mike_d
1Password Team
2 years agoHello @mattfite,
Thanks for your message. I'm sorry for the delay in response and the troubles you have been experiencing with scanning the 2FA code for your Instagram account in 1Password for Safari, Mac and with 1Password for iOS.
Could you confirm where you are seeing this invalid code message? Is this appearing when trying to update your Instagram account with 2FA, or is this message coming from 1Password itself?
If you follow the instructions from this guide, does this behaviour improve?
* Use 1Password as an authenticator for sites with two-factor authentication
If this continues to fail, could provide a detailed list of steps you are following so we can look into this further and try to replicate?
To help us better understand the message you are seeing, I'd like to ask you to take a screenshot and attach it here. When sending a screenshot, please be sure to redact any personal or private information:
* Take a screenshot on your Mac
* Take a screenshot on your iPhone
I'm looking forward to your reply.