Forum Discussion

b3nw's avatar
b3nw
New Contributor
2 years ago

Unacceptable Outage Behavior - Unable to update/change password.

You are doing maintenance, fine - but the Windows app & Chrome plugin cannot be crippled. I am being forced to change/update a password on a website, I can't generate a password and save it because i...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
2 years ago

Hello b3nw,

Thanks for your message and sorry for the troubles you are encountering.

it should save locally, and sync when re-connected.

This is how 1Password for Windows should work and you may be experiencing an issue the app being unable to connect. Are you seeing a red offline indicator in the 1Password for Windows app? If so, are there any messages associated with it when you hover over it?

To help me better understand where you are seeing this offline status, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply. When sending a screenshot, please be sure to redact any personal or private information:
* Take a screenshot on Windows 10

I'm looking forward to your reply.