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Forum Discussion
Former Member
2 years agoUsability regression - Chrome on Windows
When 1password is locked and I try to login to a site, I get the expected popup (feels like it is from the browser extension) to type my password to unlock.
Then after about 3 seconds (which means I'm in the middle of typing my password) another bigger 1password window comes up to prompt for my password. If I type there everything unlocks.
It didn't used to work this way, and it shouldn't.
Attached are screenshots of the two popups
1Password Version: 8.10.20
Extension Version: 2.18.0
OS Version: Windows 10
Browser: Chrome
- J_O_DOccasional Contributor
I guess disabling the browser integration in the desktop app would disable this (the extension is invoking the desktop unlocking popup) - but of course, the browser extension than would not be unlocked with prior unlocking the desktop app.
- Former Member
Exactly. This used to work as expected - now it doesn't. Maybe the browser just needs to not show its own dialog before invoking the desktop one
- ag_mike_d
1Password Team
Hello @dpadwa,
I'm sorry for the late response. I'm sorry that you've been experiencing troubles with the 1Password browser extension account password unlock screen appearing briefly before the app unlock screen appears.
It is expected that the app unlock screen or Windows Hello prompt appears after a moment, but I've not know the extension window show an account password field when app integration is enabled. This usually jumps directly to the
Open 1Password
prompt just before the app unlock appears, as displayed below:I'm seeing a similar behaviour and reported this to the development team to investigate. Thanks for your report.
I don't have any further details to share at this time, but recommend keeping 1Password up-to-date and watching 1Password Releases for the latest news about updates and fixes.
Please let us know if you experience any other troubles.
ref: dev/core/core#26763
- Former Member
Thanks! It isn't critical, but definitely an annoyance
- 1P_Dave
Moderator
@dpadwa
Thanks again for reporting the issue! 🙂
-Dave