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Forum Discussion
Use TPM with Windows Hello not working between restarts
I'm trying to use the new functionality in version 8.6 which allows use of the Windows TPM, which then allows using Windows Hello to unlock the desktop app after a system restart, instead of using a password.
It doesn't seem to be working for me at all though. I'm sure it did work once, but since then, I'm prompted for my password on the first launch after a restart. As soon as I enter the password and the app unlocks, the Windows Hello popup appears and verifies me, and then disappears.
I'm fully up to date with the desktop app and with Windows. I read that the TPM data needs to be set after a system update, but this is happening even without any updates being installed before or after a restart. Not sure if this is an issue with the latest beta or if it's something going wrong on my end!
1Password Version: 8.7.0 (80700002)
Extension Version: 2.3.0
OS Version: Windows 11 (22000.588)
18 Replies
@bullfrogies
I have an amd 5900x and have fTPM enabled. I am running windows 11. In windows it states I have tpm 2.0 enabled. I can’t turn on the option for tpm, it is just greyed out. I would really like to use this feature.
Time to upgrade to an Intel processor, or better yet, get a Mac - native TouchID support, that basically never fails ;-)
Mine is an Intel processor, so not sure why I'm having issues.
Jack_P_1P Ahhhh right, yeah it's an AMD processor I've got so that would probably make sense! No worries, I'll send over an email with the details. Thanks!
Jack_P_1P1Password Team
Hi @BallistiX09:
Thanks for writing in! As gussic mentioned (thanks for the assist! 😎), this is something we're aware of, and investigating. In short, we're aware of some incompatibilities with certain TPM setups, such as AMD Ryzen's fTPM and VMWare's vTPM. If you'd like to share some specifics of your setup so we can work to investigate and add your information to our compatibility information, send us a brief email at
support+windows@1password.comincluding a link to this thread and your username, as well as the name of your CPU and any TPM details you know about your system offhand. We'll likely ask you to run some diagnostic commands to figure out what exactly could be the cause of your specific setup not behaving as expected.Just as an additional note, your support ID (for example: [#ABC-12345-678]) is specific to you, and a different person referencing it in an email can result in issues on our end.
Jack
gussic Thanks, I'll try that out, hopefully they'll be able to get it sorted soonish!
Confirming I also have the same issue on multiple computers. The reference I was given by support is ALL-72966-442 - suggest you give them this so they can link the issues and hopefully get to the bottom of this.
