We're the team behind 1Password’s latest product enhancements. Ask us anything! (Wednesday, February 12th)

1P_BlakeWhat are we waiting on here?  I'm sat here refreshing both this, and the event page and not seeing anything "live" happening, no live video, no live audio.   

I'm a bit confused.  Sorry

Ok, I see Matt has replied to a message.  So no audio/video then i'm guessing.    Seems a bit weird to call this a "live" AMA.   What's the difference between posting a regular topic/thread and awaiting a reply, to this, post a comment and await a reply?

One big frustration I have on a daily basis is the UI for password copying, revealing and showing in large layout.  I HATE the dropdown UI. It's too cumbersome.

Please can you at least add an option for 3 stacked buttons on the right hand side for those options. or a grid of 4 buttons.  Just make them one click rather than two.   I always have this issue so thought i'd raise it again (as i have raised it previously but better raise it again if it's still an issue for me)

Can you explain your thought process behind making your app so hand holdy that it's no longer viable for pro users? Beyond just 1Password wants more money from the vast untapped potential market of the "general public". XD

There was the whole issue with new user orientation questions being asked everytime we logged in. Now I'm seeing 1Password try to auto fill email and auto generate password directly after creating a new login. These are regressions for people who know how to use your product. I use email aliases, guess I have to delete the email field before creating a new login every time now, I also use different length passwords w/ different parameters for different things, guess I have to delete that field so I can adjust the parameters and generate the new one I want. 

You seem to think you're making the 1Password easier and easier to use. You're adding more and more friction for current and pro users. You're actually slowing down our workflows by "making it easier", it's not easier, it's the same level of difficulty, just different. You're just making it take longer for people who know what to do vs people who don't. You're just catering more to the people who won't recommend your app, won't actually use it beyond what's automated, and won't take the time to swap off chrome's password manager. Any chance you could stop or is it just full blown capitalism? At least add toggles for things that not everyone wants. 

Is there any progress towards full bi-directional item links?

It's sooo annoying to have to remember to reverse link any item link I create.   I originally expected this to be the default when the feature came out.

My main use-case for item links is if I attach a file (photo of driving license), I link it to my Driving License item, it's quite an obvious expectation that the driving license item would by default link back to the file containing the image of the license itself?

Everytime i've asked this previously, I just get told, yes we're looking in to it.  Or we'll consider it etc, but it never gets around to the thing being done.

Does no one else want bi-directional item linking?

What is the design/thought process behind reverting to the old mobile search bar location?

I guess I'm a bit confused as to why it was changed to appease knee-jerk complaints from three years ago? The blog says this is to "make it easier to search quickly" (blatantly false) and to "align with other devices, creating a consistent experience."

I guess the clarification I'm looking for here is how 1Password are justifying this as a good design choice now with the market and modern design going the other direction. Look at any app with AI, Arc Browser, Arc Search, Raycast, iOS spotlight, etc.. Modern ui/ux design is moving to search being the main way to interact as it's faster and easier for everyone. Three years ago, with the release of 1Password 8, the search moving to an easily reachable tab was a great design/ux choice. The same can't be true of the regression now.

The search bar at top is a much smaller target to tap on and it's just harder to reach, especially with the oversized phones that seem to be getting larger each year. Also, now with there being a search bar on each tab, the experience gets only more confusing. For example, if I search for something in one tab, open it and navigate somewhere else, I need to remember what tab I had the search on. If I forget what tab I was on, it's possible to search and open the same item on a new tab. This is possible with all three tabs on mobile now, meaning if that happens, I can easily reach a state of the app where I'm trying to swap between 2 or more tabs and it looks as if nothing is happening and the app is broken.

That doesn't sound like it's "easier to search quickly" to me. Having a dedicated place and button that is always 1 reachable tap away sounds like a better experience to me. It seems to me as if 1Password has some ux/ui designers or managers with differing preferences now. That whoever is making these decisions now, maybe uses Android. Android seems to have missed the boat on making things reachable and accessible on a big screen, instead forcing the user to treat their phone as a tablet. Meanwhile modern design continues to move more towards the bottom tab bar being the focus and even beyond mobile, search is now being treated as a first class citizen everywhere other than 1Password. I had even mentioned how important the search tab was in some of your surveys, saying how all of the other tabs are mostly irrelevant and how search is the only thing I use, to no avail it appears. I've even asked friends and family that I've recommended 1Password to and they all primarily use the search tab as well.

I'd really appreciate hearing some thoughts behind all of this beyond just "we had complaints three years ago."

Anyone interested in joining this AMA, check the Events page for the event.