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What justifies the huge subscription price increase?
Today I received an email from 1Password with the message of a price increase.
Current price: €31.80 EUR / year New price: €43.80 EUR / year
This is an enormous price. Can someone from 1Password...
Hey everyone! We hear the concerns about AI, especially when it comes to privacy and security. That’s completely fair. We want to clarify and be very transparent about how this specific feature actually works.
We use AI internally to help create and maintain a reference list of common websites, things like primary URLs, login URLs, and human-readable names. This work happens entirely on our own systems, not on your device. That information is compiled into a static database. When you create a new login item in the browser extension, 1Password simply checks that database and applies the appropriate readable name. For example, it might label a login “American Airlines” instead of “aa.com” or “AA.” That’s what the AI-powered item naming feature (launched in 2024) actually is, essentially a smart lookup table that makes saved items clearer and easier to find.
Importantly, this doesn’t access or analyze your vault, your data stays end-to-end encrypted, nothing from your vault is sent to any AI systems, and no external AI services or large language models are involved.
We know AI raises important questions, especially when it comes to security and privacy. Our approach is intentionally limited and privacy-respecting, designed to improve usability without ever touching your vault data.
Hello,
I received an email for the price incrising.
It is said that if I renew my subscription before the 03/27/2026 the new price won't be applied.
I ask the friendly support 24/24 7/7 how can I paid and the AI chatbot provide a solution that doesn't work.
How can I contact an human being to pay for my subscription ?
It is said that if I renew my subscription before the 03/27/2026 the new price won't be applied.
Was it said in the email, or some other unmentioned source?
I ask the ...AI chatbot
This seems like exactly the kind of question which the chatbot should be able to answer correctly, usefully, and with authoritative references.
Until someone convincingly indicates otherwise, our choices are clearly described on the Billing page: pay the new amount if your renewal date is is after the new pricing starts, or cancel. 1Password does not have an option to pre-pay.
If the idea of trying to cancel, then immediately re-subscribe at the lower rate, then I suggest having a very well-tested contingency plan in place. Let us know what worked for you.
How can I contact an human being to pay for my subscription ?
Dial the operator and ask to be connected to the 1Password accounts receivable department, eh?*
*[Caution: may contain satire and/or nuts.]
If the idea of trying to cancel, then immediately re-subscribe at the lower rate, then I suggest having a very well-tested contingency plan in place. Let us know what worked for you.
Actually, I did try this solution. The previous price is still offered for renewal, and it clearly shows what you will pay.
I accepted this offer, but then the new price is applied on the billing page.
This is very confusing and dishonest (I accepted a subscription at a price that is not actually applied).
Hello,
I am not english native speaking, I can't dial for an answer.
The chatbot is useless.
In fact I don't understand why the support is so blunt.
The source is in the mail :
Les renouvellements effectués avant le 27 mars 2026 continueront d'être facturés au tarif actuel jusqu'au renouvellement suivant.
It means if I pay before the marsh 27 I can stay to the old price, this is all I want.
I am not english native speaking, I can't dial for an answer.
Please excuse my "funny" response. Humor does not translate well, if at all.
The chatbot is useless.
A very common sentiment, unfortunately.
It means if I pay before the marsh 27 I can stay to the old price
The English version of the email says,
The new price will take effect at your next renewal, provided it’s on or after March 27, 2026. Those occurring prior to March 27, 2026, will continue at the current pricing until your next renewal.
While this could be written much more clearly and not wait until the fifth paragraph before giving the relevant information, the detail which matters here is when your automatic renewal is (already) scheduled. There is no separate option to make a payment.
Any automatic renewal scheduled for a date before 27 Mar 2026 will pay the current price. Any automatic renewal after 27 Mar 2026 will pay the new higher price.
