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Forum Discussion
dmpaul1
3 years agoOccasional Contributor
Why does passcode logins work across different web browsers
A passcode login created in Brave does not work for Firefox.
1Password Version: 8.10.16
Extension Version: 2.14.1
OS Version: windows 11
Browser: firefox 117.0.1
11 Replies
- steph_giles
1Password Team
Thank you dmpaul1, I have located your ticket and my colleague will be in touch soon.
ref: WSQ-27433-444
- dmpaul1Occasional Contributor
[#WSQ-27433-444]
- kevin_li
1Password Team
My apologies for missing the version you mentioned in the earlier post, dmpaul1.
Can you confirm if you created another passkey in Firefox and use it there?
If that doesn't work for you, can you create a console log registering the login process in Firefox? Then, you can send it to our support for a closer look:
- Save a console log for 1Password in your browser
Email us with the console log at:
support+forum@1Password.comWith your email, let's include:
- A link to this thread: https://1password.community/discussion/142336/why-does-passcode-logins-work-across-different-web-browsers
- Your forum username: dmpaul1
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
- dmpaul1Occasional Contributor
I have been using 2.15.1
- kevin_li
1Password Team
Hey dmpaul1,
Can you update your 1Password in Firefox to version 2.15.1 and see if it would help with the passkey issue?
Here's the guide on how to keep 1Password up to date in your Firefox browser.
Let us know how it goes.
- dmpaul1Occasional Contributor
Yes I see a saved passkey, but the login uses my password.
- steph_giles
1Password Team
Hey dmpaul1,
I'm sorry for the delayed response.
If you click on the 1Password icon in your browser toolbar in Firefox and search for your Google item can you see the passkey saved within it here?
- dmpaul1Occasional Contributor
I did mean passkey. The Google passkey was created in Brave and works with Chrome, but not Firefox.
- 1P_Dave
Moderator
Thank you for the reply. Are you meaning to write "passcode" or "passkeys"? If passcodes, then can you tell me a little more about what you mean by passcodes?
If you do mean passkeys, eBay currently uses an implementation of passkeys that only applies per browser. While you can save a passkey for eBay in 1Password, you can only sign in with that passkey in the same browser that you used to save the passkey. You won’t be able to use the passkey in other browsers or devices, and the passkey won’t work anymore if you clear your browser’s history/cache.
Regarding the Google passkey: when did you create the passkey for your Google account and which browser did you use?
I look forward to hearing from you.
-Dave
- dmpaul1Occasional Contributor
check 1password versions desktop 8.10.16 extension 2.15.1 and firefox 117.0.1. Firefox does not use passcode on Ebay or Google, but Chrome and Brave use passcodes. Tried clearing cookies without luck.