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Zectzozda's avatar
Zectzozda
Occasional Contributor
24 days ago

[Win 11] How to get 1Password 8 application through the proxy?

Hello, 

I have a Windows 11 laptop I have 1Password installed on. When working from home, I have to use a VPN + proxy settings configured. 

I vaguely recall seeing proxy settings within the 1Password 8 application when v8 first released, but can't see them anymore in the application settings. 

I have the proxy set up per my employer's instructions:

  1. Windows Settings > Network & Internet > Proxy > Edit button next to "use a proxy server" under "manual proxy setup" sub-header:
    `Use a proxy server`: checked
  2. Proxy IP address: `proxy.myemployersproxyhere.com`
  3. Port: myemployerporthere.
  4. Leave the exclusions list text box empty
  5. `Don't use the proxy server for local (intranet) addresses`: checked (for localhost development). 

In this state, the windows application can't make the connection:

Clicking the red cloud icon reattempts:

But eventually fails

What am I missing? 

 

My current workaround is to disconnect from the VPN, lock then unlock 1Password, then make the connection again, but would rather avoid that rigmarole as I regularly update vault entries daily, and jumping on and off the VPN is time-consuming. 

 

This also causes issues when CRUD-ing records via the browser extensions - sometimes fails doing it due to it failing to connect to the windows application.

windows

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    22 days ago

    Hello Zectzozda! 👋

    I'm sorry that 1Password is appearing offline when you connect through your employer's proxy. Can you check the following:

    1. Have your employer confirm that all of 1Password's required ports and domains are being allowed through any firewalls or other security appliances that they're using: 1Password ports and domains
    2. In the 1Password for Windows desktop app try the following:
      1. Open and unlock 1Password for Windows.
      2. Click your account or collection at the top of the sidebar and click Settings.
      3. Click Advanced. 
      4. Make sure that "Auto-detect network settings" is turned on. 


    If that still doesn't work then I recommend sending an email to support@1Password.com along with a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you some instructions on how to generate special logs so that we can investigate this further. 

    -Dave