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Forum Discussion
Windows 11 TPM unlock issues
Hi. I have configured my 1Password Windows app (not the browser extension) to unlock using my TPM so that I avoid having to re-enter my password after every reboot. It is not working - as in after every reboot I have to re-enter my master password.
Unlocking the application using Hello works fine once I log in the application (after a reboot or after I exit and start the application). All help and guidance is appreciated. BTW. I'm using the latest version.
3 Replies
1P_GemModerator
Hi dmalteser, thanks for reaching out about this!
If you're still running into this issue, I'd like to ask you to create and share a 1Password diagnostics report from the 1Password desktop app:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/windows-11-tpm-unlock-issues/167289
- Your forum username: dmalteser
You'll receive a reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!Hi dmalteser,
This started happening to me yesterday but by this morning, it was worse and not invoking Windows Hello at all!
I normally only use the browser extension and to further troubleshoot, I decided to start with the app. When I did, it stated it was going to update itself. Once it was done, the issue--so far--has been resolved for me and I even tested it by doing a reboot.
Note that I'm on the Nightly channel and this is the version of the app: 1Password for Windows 8.12.6 (81206004).
I know how frustrating it is when you lose Windows Hello integration and so I hope this helps.
