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fstorch's avatar
fstorch
Frequent Contributor
3 years ago

Windows Hello not showing up in 1Password for Windows 8.10.0 (81000030)

Already deactivated the three Hello Checkmarks in Security, ended and started 1P, activated the three checkmarks again (no Hello prompt as before here), ended and restarted 1P. Still no Hello. Deja...
betas
Former Member's avatar
Former Member
3 years ago

I have the same issue since the mentioned nightly. The issue just popped up. Along with this, I observed several configuration settings were reset: Many security settings (TPM use, lock settings, and ssh agent was disabled). I enabled everything again to where it was before, but 1Password doesn't access Windows Hello any more.

I rebooted, disabled Windows Hello pin with Windows, created a new Pin for Windows, rebooted again, but nothing has changed.

1Password doesn't even mention Windows Hello while it's requesting the password. Usually it says something like "You need to enter your account password before you can use Windows Hello", but this has simply changed to something like "Enter your password" (I'm using the German translation).

Along with this, the ssh agent doesn't work any more. I guess it's because Windows Hello isn't there for 1Password.

There was a monthly cumulative Windows update. Yesterday, I installed KB5022360 which was offered by Windows Update just yesterday.

I sent a diagnostics report.
Support ID from your bot: [#HRY-33219-165]