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Forum Discussion
Windows Hello not showing up in 1Password for Windows 8.10.0 (81000030)
Already deactivated the three Hello Checkmarks in Security, ended and started 1P, activated the three checkmarks again (no Hello prompt as before here), ended and restarted 1P. Still no Hello.
Deja vu?
Regards ... Franz
1Password Version: 8.10.0
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Firefox
11 Replies
GreyM1P1Password Team
Hi there fstorch
If you've also restarted your computer, you should try resetting Windows Hello:
Try resetting Windows Hello on your device. Go to Start menu > Settings > Accounts > “Sign-in options”.
— from Use Windows Hello to unlock 1Password on your Windows PC # Get helpGive that a try, if you haven't already. And if you find that turning Windows Hello off and back on in 1Password, resetting Windows Hello itself, and restarting your computer don't help, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.⚠️ Don't post your diagnostics report here.
With your email please include:
- A link to this thread: https://1password.community/discussion/137377/windows-hello-not-showing-up-in-1password-for-windows-8-10-0-81000030
- Your forum username:
fstorch
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)
— Grey
