Frequently asked questions about the new 1Password Community

Hi everyone! 👋

On July 2nd, 2026, the 1Password Community is moving to a new platform.

Here we have put together common questions and answers about what’s changing, what happens to your Community account and content, and what to expect during the transition.

Will there be any downtime during the transition?

Yes. There will be a brief period from June 25th, 2026 to July 2nd, 2026, where our existing Community (1password.community) will be read-only. This is to ensure all data is transferred smoothly when we move to the new platform. We'll provide advance notice and updates via the Community (1password.community) so you're informed every step of the way. If you have any questions about your 1Password account during this period, please contact support.

Why are we migrating?

Our new Community will include an improved layout, easier navigation, and better tools for discussions. It's designed to make your experience more intuitive and enjoyable, with better support, opportunities for feedback, and more. If you have any questions or platform feedback, please email us at community@1password.com

Will I need to create a new account or re-register?

Your existing account will be carried over to the new 1Password Community, but you will need to reset your password when you first sign in.

What happens to my content?

If you have an existing 1Password Community account, it will be migrated to the new platform, along with all your posts, replies, and interactions.

When you sign in to the Community after July 2nd, you'll have the same username, but will need to create a new password.

What if I don't want my current Community user account to be migrated to the new Community?

If you do not want your data to be migrated to the new Community platform, please opt out by sending us an email at community@1password.com by June 23rd, 2026.

You must use the email address associated with your current Community account and include your community username. This written notification is required for us to delete your profile before the migration to the new Community.

If you opt out, your existing Community account will not be migrated and you will no longer be able to log in to the Community without creating a new account. Your Community user will be permanently deleted within 30 business days. Your previous posts and comments will remain accessible in the new Community under an 'Anonymous User’ label

If you want to delete all of your data, including comments and posts, please make your request clear when you opt-out.

How will this affect ongoing discussions and current threads? 

All ongoing discussions and current threads will be preserved during the migration. You'll be able to continue conversations seamlessly after the transition downtime described above.

Where will my data be stored in the new Community?

Our new Community platform, Gainsight, is hosted on Microsoft Azure cloud servers located in the United States and Germany. For more details on Gainsight data handling, see Gainsight’s Privacy Policy.