Forum Discussion

1P_Blake's avatar
1P_Blake
Icon for Community Manager rankCommunity Manager
3 months ago
Solved

Introducing a simpler, faster way to unlock 1Password

Hey 1Password Community! We’ve been working on a simpler faster way to unlock 1Password without compromising the security you trust. Unlock with your device With the new Unlock with Device settin...
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  • 1P_Blake's avatar
    1P_Blake
    3 months ago

    Thanks everyone for jumping in here and sharing what you’re seeing!

    If you’re already running the latest version of 1Password (currently 8.11.18) you’re on the right version for these new unlock presets. Nothing extra needs to be installed. This rollout is happening through a feature flag, which is why some people are seeing the new options immediately and others aren’t.

    When the new unlock presets don’t show up right away, it’s usually one of two things. The app hasn’t picked up the feature flag has changed yet, or there’s a 1Password Business account added in the app alongside your personal account. Business accounts don’t support these new presets right now, so the app hides them when one is present.

    Locking and unlocking 1Password will usually trigger the new unlock presets showing up for you. A quick quit and restart of the app can help too, and the new presets should appear in Settings > Security once everything updates.

    If you’ve tried the steps above and the presets still aren’t appearing, or something just isn’t working the way it should, feel free to reach out to us at support@1password.com and we can take a closer look.

aguther's avatar
aguther
New Contributor
3 months ago

Hello Dave, that's what I did already, but it doesn't work.

Maybe it's intensional that it doesn't work as I understand it with certain settings, but then the documentation and explanation should be improved.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

aguther​ 

Thank you for the reply. So that our team can collect some additional information from your end, and advise further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC (which you mentioned in your other post as a device where device unlock isn't working, once we investigate Windows the team will also help with your iOS device):

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/announcements/introducing-a-simpler-faster-way-to-unlock-1password/164357/replies/165121
  • Your forum username: aguther


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave