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Bikr's avatar
Bikr
Occasional Contributor
10 days ago
Solved

Can't sign in to community in Chrome (Mac)

I can sign in with Safari but not Chrome, even after trying:

  • Clearing cookies and session
  • Enabling third-party cookies
  • Disabling all extensions
  • Incognito window

Are there any known issues with the new community's sign-in system and Chrome?

The sign in page just gets stuck like this:

 

contact community
  • 1P_Blake's avatar
    1P_Blake
    9 days ago

    Hey Bikr 👋

    Thanks for flagging this! We were definitely experiencing some login issues earlier, but we believe they’ve been resolved now. If you haven’t already, please try signing in again and let us know if you’re still running into trouble.

    If anyone continues to have issues, feel free to share any error messages or details about what you’re seeing — we’re happy to look into it further!

    Appreciate your patience, and thanks for being part of the Community!

  • 1P_Blake's avatar
    1P_Blake
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hey Bikr 👋

    Thanks for flagging this! We were definitely experiencing some login issues earlier, but we believe they’ve been resolved now. If you haven’t already, please try signing in again and let us know if you’re still running into trouble.

    If anyone continues to have issues, feel free to share any error messages or details about what you’re seeing — we’re happy to look into it further!

    Appreciate your patience, and thanks for being part of the Community!

  • Bikr's avatar
    Bikr
    Occasional Contributor
    9 days ago

    I didn't change anything else on my end, but now I can sign in using Chrome on my Mac. 🙌

    Hopefully, it was just a rollout glitch.

  • kuoirad's avatar
    kuoirad
    Occasional Contributor
    9 days ago

    Had to clear cookies/cache again, but it's working on Chrome on my Mac and my Windows machines now.

  • kuoirad's avatar
    kuoirad
    Occasional Contributor
    10 days ago

    Worked on my Chromebook just now.  I'll give it whirl again on my (work) Mac laptop later.

  • Chromejob's avatar
    Chromejob
    New Contributor
    10 days ago

     The new community sign in page, and password reset, is flakey. My first attempt at required reset, no email for 10 mins. Second attempt, successful. 

    After the change, signing in has been intermittent (and I'm populating with, you guessed it, 1Password). Keep trying, is all I can suggest. Perhaps the new community servers are being DDoSed by all the loyal users coming back. 🤷 

  • KG4ZOW's avatar
    KG4ZOW
    Occasional Contributor
    10 days ago

    I had to try several times, using Firefox on macOS, before it would let me log in.

    Rather irritating that we are required to run javascript from two different google hostnames in order to log in. Why does google need to know who's logging into this site? And why does 1Password feel it's okay to share this data with them?

  • kuoirad's avatar
    kuoirad
    Occasional Contributor
    10 days ago

    Same here.  Works fine in Firefox.  I eventually got an "Unexpected Error" toast at the bottom of the page.


    I haven't tried turning off uBlock or Privacy Badger yet, but they don't appear to be blocking anything of consequence that I can see.

    Trying this in an Incognito window that doesn't have uBO or Privacy Badger enabled gives the same response, as does trying this in Chrome on Windows.