Forum Discussion

jhardman's avatar
jhardman
New Contributor
2 months ago
Solved

International Billing

I'm in the US and have been a 1Password customer for years. I just auto-renewed and realized I was charged an internal transaction fee by my card. I did not remember that. I looked back through history, and I was charged it last year too. I was NOT charged it any time before last year. 

When did this change and is there anyway as a US bank user to not be charged from Canada? 

  • jhardman 

    Since 1Password is a Canadian company, the charges originate from Canada. This is considered an international charge. You will need to reach out to your bank.

    Some credit cards do not charge such fees , so you might consider switching to one of those. When I was with Bank of America they charged such a fee, so I moved to card that doesn't charge me for the transaction. 

4 Replies

    • 1P_Tommy's avatar
      1P_Tommy
      Icon for Moderator rankModerator

      jhardman 

      Since 1Password is a Canadian company, the charges originate from Canada. This is considered an international charge. You will need to reach out to your bank.

      Some credit cards do not charge such fees , so you might consider switching to one of those. When I was with Bank of America they charged such a fee, so I moved to card that doesn't charge me for the transaction. 

      • jhardman's avatar
        jhardman
        New Contributor

        When was this changed? I've been a paying user since 2014 and the first time I saw a fee like this was 2024.