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Former Member's avatar
Former Member
2 years ago

Sign in fails after step to use iCloud KeyChain step

On step to obtain PassKey the prompt to go to settings to allow Keychain to share PassKeys. After going to settings and selecting iCloud and KeyChain returning to 1Password results in the process failing


1Password Version: 1Password for iPadOS 8.10.9 81009045, on BETA chan
Extension Version: Not Provided
OS Version: IOS17
Browser: Safari

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    @jollyjap

    Does the iCloud Keychain have to remain selected?

    Short answer? No. Because you've saved your passkey for your 1Password account to iCloud Keychain, and then successfully used it to sign in to 1Password, you'll only need it again if you want to sign in to 1Password.com in Safari on your iPad (which might not be all that likely).

    So, in this case, you can choose (only) 1Password in the AutoFill Passwords section of iOS's Settings and continue as before.

    It seems to remove the option of using 1Password to fill in password

    You can choose both at once, but there's a tradeoff: When you tap the "πŸ”‘ Passwords" button on the keyboard to autofill in an app or browser, you'd have to choose 1Password or iCloud Keychain each time. One extra tap may or may not be a big deal for you, but it's worth being aware of it. :)

  • 1p_jac's avatar
    1p_jac
    Icon for 1Password Team rank1Password Team

    Hey @jollyjap

    This is a known issue we're aware of when setting up a new 1Password account with passkeys. When you switch from 1Password to Settings to turn on iCloud Keychain then head back to 1Password, the request to create a passkey is cancelled and displays this error.

    Once you have turned on iCloud Keychain in your iOS settings, could you restart the sign up process in 1Password and everything should now work as expected.

  • Former Member's avatar
    Former Member

    Thanks Jac, got a reminder to verify my email, which then re-started the process and I got the PassKey. Does the iCloud Keychain have to remain selected? It seems to remove the option of using 1Password to fill in password