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finwe
finwe
October 17, 2025
Solved

Discussions being removed without resolution?

  • October 17, 2025
  • 2 replies
  • 78 views

LOL, the title was already autofilled when I went here to complain?

So, I reported a bug, twice. In both cases, the discussion was removed in minutes without any reply or explanation. What is a correct way to report bugs now? This does not feel very welcoming or forthcoming.

Best answer by 1P_Dave

Hello @finwe! 👋

Thanks for flagging this! It looks like our automated spam filter caught your posts as a false positive. I've released the post now and you can find it here.

I'm sorry for the confusion.

-Dave 

2 replies

Tom
Tom
October 17, 2025

Generative AI moves in mysterious ways :) On topic though it might be good if the Mods replied to this one as well, there might be a reason to remove certain bug reports, but I would suggest https://support.1password.com/diagnostics/?mac and the e-mail address on it as the best way to report bugs.

For the community site though discussing 'I have x and y, is this a bug?' should be fine and constructive way. Let's have a Mod respond to how/why things were removed

1P_Dave
1P_DaveAnswer
1Password Employee
October 17, 2025

Hello @finwe! 👋

Thanks for flagging this! It looks like our automated spam filter caught your posts as a false positive. I've released the post now and you can find it here.

I'm sorry for the confusion.

-Dave 

finwe
finweAuthor
October 17, 2025

Thanks for reviewing this. Well, I'd expect the spam filter to be a bit more verbose towards potential human users.

1P_Dave
1P_Dave
1Password Employee
October 17, 2025

We keep an eye on the spam queue and make sure to release any messages that were filtered by mistake. There was a delay with releasing your message since it was posted at a time when we had less coverage from the community moderator team. It’s a rare occurrence, and I’m sorry for any inconvenience this may have caused.

I've shared your feedback with our community team. 

-Dave

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