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K
kamaru
May 7, 2026
Question

I would like to inquire about payment.

  • May 7, 2026
  • 1 reply
  • 38 views

I saw a discount of $2.99 ​​USD for a one-year initial subscription when I signed up. However, after the 8-9 day free trial, I realized I didn't receive the discount. I've contacted several places, but haven't received a response. This is the only place left, so I'm asking here.

 

As you can see in the image, the payment processed was a full amount.

1 reply

K
kamaruAuthor
May 7, 2026

 

Trevor_1P
Trevor_1P
1Password Employee
May 11, 2026

Hi @kamaru,

You mentioned:

I've contacted several places, but haven't received a response

To confirm, did you reach out to support@1password.com over email? If so, you should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can make sure the Billing team can assist you.

If you haven't yet sent our support team an email, could you do so and include the following in the message body?

  • A link to this thread: https://www.1password.community/discussions/lounge/i-would-like-to-inquire-about-payment-/170112
  • Your forum username: kamaru

 

Once you've received your Support ID, you can share it here.

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