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March 18, 2025
Solved

International Billing

  • March 18, 2025
  • 3 replies
  • 350 views

I'm in the US and have been a 1Password customer for years. I just auto-renewed and realized I was charged an internal transaction fee by my card. I did not remember that. I looked back through history, and I was charged it last year too. I was NOT charged it any time before last year. 

When did this change and is there anyway as a US bank user to not be charged from Canada? 

Best answer by 1P_Tommy

@jhardman 

Since 1Password is a Canadian company, the charges originate from Canada. This is considered an international charge. You will need to reach out to your bank.

Some credit cards do not charge such fees , so you might consider switching to one of those. When I was with Bank of America they charged such a fee, so I moved to card that doesn't charge me for the transaction. 

3 replies

jhardmanAuthor
March 18, 2025

*international transaction (no edit button)

1P_Tommy
1P_TommyAnswer
1Password Employee
March 18, 2025

@jhardman 

Since 1Password is a Canadian company, the charges originate from Canada. This is considered an international charge. You will need to reach out to your bank.

Some credit cards do not charge such fees , so you might consider switching to one of those. When I was with Bank of America they charged such a fee, so I moved to card that doesn't charge me for the transaction. 

jhardmanAuthor
March 20, 2025

When was this changed? I've been a paying user since 2014 and the first time I saw a fee like this was 2024.

March 22, 2026

I'm sorry to post here, but I cannot start a new thread and need urgent help for ticket #LWP-58984-135

1P_Tommy
1Password Employee
March 22, 2026

@Eboshi 

We are unable to assist with account specific questions here in the community. You have an open service request. Please continue the discussion with us via email.