New community forum wastes my time

Question

This new community forum is simply wasting my time. I click around and get the same posts I don't want to see displayed again and again. It's all extremely confusing. After giving the new forums a few weeks to set in, this is my conclusion.

I found out there are just 2 forums left in general: Lounge and Password manager (there are 2 more, but I wasn't able to find out what these are about). All posts to in either of these 2.
There is never any clear overview. Everywhere, it's an unsorted heap of messages. To get more threads, you need to "show more". To get more posts in a thread, you need to "show more". Where is the newest post? Who has replied to what and to whom? Somewhere in the middle, in deeper threads you need to "show more" in the middle to show the deepest replies. Makes me just abandon reading anything beyond the first one or two posts in a thread.
To avoid seeing all the Macos posts in the "Password manager" forum (I'm not interested at all in all the mac posts), I have to click on the "windows" category. Ok, but it's a huge convoluted mess.
Now I want to see the other tags. "Discussion", "Feature requests", "Browser plugin" and whatever. But most of what I see is again Macos related, since people tag their posts with Macos. Whatever category I click beyond Windows is 50%-80% filled with Macos specific posts, and I see all of them again all the time, since tags always include selections, never exclude. I don't want to see any macos stuff, understand? It's irrelevant to me.
Both combined: duplication of thread display over all categories and "click more", "click more", "click more" to skip all the posts I don't want to see in the first place - makes me angry. Because of this, this post may appear as angry and toxic. Sorry for that, isn't my intention, but just happens.

I really gave this new site a chance, but it's just optimizing admin demands by shrinking the space and keeping all threads as small as possible. This has been resized to just a small support forum: Post 1: "I have a problem", post 2: "answer from support", "post 3: thanks <marking as solved>".

But any longer and more demanding exchange isn't possible with the current broad and space wasting user interface. The thread display is making things confusing instead of bringing clarity for longer threads. It's not somewhere, where experts and champions will exchange their knowledge. It's just a Q&A end user support forum. If you designed it as that, congratulations, it has become that. A sign of that is the "solved" thing. Information exchange is never "solved". But support questions are.

And I didn't even mention the light theme. No dark theme any more. It's burning my eyes! Not like!

If I were to rate this forum setup on a scale of 1 to 5 stars, I would give zero stars. Not visit again. If I was a new user just stumbling upon it while searching for information about 1Password, I would never looked any deeper. Now, as old user, I will simply leave, since it isn't fun to use and isn't contributing to my knowledge any more.

1P_Blake · Accepted Answer

Hey Former Member 👋Thanks for taking the time to share your thoughts so thoroughly. I can tell this post comes from a place of love — and honestly, I appreciate that you stuck with the new forum for a while before weighing in. That kind of feedback is exactly what helps us understand what’s working (and what isn’t) from a real-world perspective.Let me respond to a few of your points directly 👇Category StructureJust to clarify upfront: there wasn’t much to the “general” section in the previous Community either — it really only contained the Lounge, which we’ve kept. With the new Community, we decided to simplify things by removing sections that were mostly empty or duplicated effort, and instead focus on a few core discussion areas. Tags now do the heavy lifting when it comes to organizing posts, effectively replacing many of the old subcategories.The four primary categories now are:Password ManagerLoungeDevice TrustPassageI agree that the lack of introductory context for some of these (especially Device Trust and Passage) makes it hard to know what belongs where. That’s something we’ve heard from others as well, and we’re working on adding more clarity and navigation help across the board.Threading, Sorting & “Show More”You’re right to call out that expanding threads — especially for longer or more detailed conversations — can feel like a chore. The current “Show More” behavior at both the thread and reply level adds friction, and we’ve raised this with our platform provider to explore whether deeper threads can be handled more elegantly.That said, there are sorting options available within threads it sounds like you missed. You can view replies by Newest, Oldest, or Most Liked to better follow the conversation. If you haven’t spotted that yet, it might help a bit in the meantime — though we know that’s not a fix for the broader challenges you’ve raised.Filtering by TagsThis is something we’re actively wanting to improve. Right now, tag filtering only supports including tags — not excluding them. So if a post is tagged with both Feature Request and macOS, and you’re trying to avoid macOS-related posts, it’ll still show up in your results.That means even when you try to browse posts by a single topic (like Feature Requests), you often get a mix of other tags too — because many posts include multiple labels. We’ve flagged this with our platform partner, and we agree that more advanced filtering, especially being able to exclude certain tags would go a long way in making content easier to surface and explore.Community vs. SupportWe hear you on the shift in tone. The new platform has made some elements feel more transactional — more like a place for support tickets than discussion. That wasn’t the goal, but we recognize that’s how it’s landed for some folks, especially long-time community members looking for richer, open-ended conversation.We’re continuing to evaluate how we can better support expert-to-expert knowledge sharing while also helping users get timely answers. It’s a balance, and feedback like this helps us course-correct when that balance isn’t quite right.Dark ModeTotally agree with you that dark mode is something I'd love to see, but unfortunately it's just not currently available on our new platform here at this time. For what it's worth, this is one of the most frequently raised accessibility issues with our platform partners, and it’s something we’re advocating strongly for. No ETA yet, but it’s very much on our radar.I know you mentioned this might come off as “angry or toxic,” but I really don't think it does. What you've mentioned is highly constructive, and there’s real insight here, and we don’t take it lightly — even when it’s tough to hear. Whether you decide to stick around or step away, I want you to know that your voice matters here, and this kind of direct feedback will absolutely help guide what comes next.

Tom · Answer

I joined 'at' the new forum so I'm not sure what was used before, but as already indicated by the mods on various requests, as a password manager provider it's kinda weird that there isn't even MFA on the login to begin with. But I second the browse- and usability issues.

What was used before? Discourse? (Or something likewise, which has a good proven track record and is used for lots of communities)? If not that might be something to look into and would definitely save the users a lot of pain browsing and subscribing to things.

Just to add a missing item (for me) on your list ... the notification bell sometimes is 'al cleared' when I want to (double)check if I've read al my notifications which isn't convenient at all.

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