Skip to main content
February 8, 2022
Question

1P 7.9.4 crashing on iOS 12 and 13

  • February 8, 2022
  • 22 replies
  • 492 views

Persisting after restart. Crashes in 100% of attempts to open app.
Crash log (1 year): https://bin.disroot.org/?99620356bbf433fb#ECokevoMoS6TbcUdij9S2todUYwvqdsVrGtVhpA2hJSW

I know this is an old iOS, but this iPad model sadly is stuck on that OS. It is still a good device I would love to continue using and not artificially make it obsolete. So would apreciate it very much, if this could be looked at. Thanks for making 1P.


1Password Version: 7.9.4
Extension Version: N/A
OS Version: iOS 12.5.5

22 replies

Jack_P_1P
1Password Employee
1Password Employee
February 8, 2022

Hey @LosInvalidos:

I'm sorry you're running into this crash. Thank you for your crash log, we'll take a look and see what could be going on here. I've added you to our issue of affected users and hopefully we can have this smoothed out soon. Thanks for your patience!

Jack

ref: apple-5632

February 8, 2022

I am having the same problem. iOS 12.5.5 on my iPad mini 2. Immediate crash when opening the app.

Jack_P_1P
1Password Employee
1Password Employee
February 8, 2022

Hey @Gangbuster:

I'm sorry you're running into this as well. We're actively investigating, and I've added you as affected to our issue.

Jack

February 8, 2022

same on original Air. 12.5.5 is the max upgrade. That’s three times in a short space of time now. As I asked last time, please don’t only do the immediate fix but put processes in place that keep this from happening with each new release. Not all of us can afford constant hardware updates. Must that really mean we have to forgo online security?

February 9, 2022

Wednesday 09-Feb-2022:

1P 7.9.4 crashing on iPhone11 running iOS 13.3.1.

This is exactly the same problem that happened back in October 2021 after an update was issued and was later fixed by issuing a subsequent update within a day or two of that release.
Please can you fix and issue another update as now I can't access any of my data.
Thanks.

February 9, 2022

Wednesday 09-Feb-2022:

1P 7.9.4 crashing on iPhone11, running iOS 13.3.1

Updated this morning and now 1P won't run.
Similar issue to what happened back in October 2021.
Please can issue update/fix ASAP as I now can't access my data.

Thanks.

February 9, 2022

1P 7.9.4 crashing on iPhone11 running iOS 13.3.1.

This is exactly the same problem that happened back in October 2021 and was later fixed by issuing a subsequent update within a day or two of that release.
Please can you fix and issue another update as now I can't access any of my data.
Thanks.


1Password Version: 7.9.4
Extension Version: Not Provided
OS Version: iPhone 11, iOS 13.3.1
Referrer: forum-search:https://1password.community/search?Search=7.9.4%20not%20working

February 9, 2022

Same problem this morning on original Air. 12.5.5, After update, crashes in 100% of attempts to open app. Please fix this quickly and update.
Thanks

February 9, 2022

I also had problems back in October 2021. And today I am unable to access this much used app on my iphone.
Can someone in support please give us an ETA on the fix of this problem.

February 9, 2022

Same Problem here. Crashes on every start and is impossible to use on iPhone 6 (stuck on iOS 12.5.5).
I need this tool every day. Please fix this quickly and update. Many thanks in advance.