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Shin
June 16, 2026
Question

1P fingerprint log in didn't work with unlock Android with face

  • June 16, 2026
  • 3 replies
  • 25 views

Hello team,

I started 1P trial yesterday on my Intel Mac and Android. The features are much more than expected and everything looks great except 1P fingerprint log in on Android. From my observations through several attempts, it looks like 1P fingerprint won't work when Android has been unlocked with face.

  • Expected: 1P fingerprint log in works regardless Android unlock methods
  • Observed: 1P fingerprint works only when Android has been unlocked with fingerprint

Unlock Android with fingerprint → OK: 1P fingerprint

  1. Unlock Android with fingerprint
  2. (Login 1P with password; for the first time only)
  3. Lock 1P → Login 1P with fingerprint → Success
  4. Close all apps → Login 1P with fingerprint → Success
  5. 1P fingerprint login continues working as far as I unlock Android only with fingerprint

Unlock Android with face→ FAIL: 1P fingerprint

  1. Unlock Android with face
  2. Login 1P with fingerprint → "That didn't work. Please try again." (after 1-2 sec)
  3. Click "Fingerprint icon" (right-side) → Only screen flashes
  4. Forced login 1P with password
  5. Lock 1P → Password only (no more fingerprint icon)
  6. Close all apps → Open 1P → Password only

It's interesting that I can still recover 1P fingerprint by unlocking Android with fingerprint, then start 1P (i.e. restarting from the beginning of OK above).

Ref. 1P Security Settings

  1. Unlock biometrics/device passcode/device: All ON
  2. Require account password: Never
  3. Lock when device locks: OFF
  4. Auto-lock on exit: Never

For the reference, my symptom is similar to the one reported for Xiaomi in the other thread and I tried the Recommendation by @1P_Timothy twice but the issue still persists. My phone is running Android 16 on Sharp AQUOS R8 Pro (model: SH-R80P) and I'm happy to send diagnostics upon a request.

Thanks,

Shin

This topic has been closed for replies.

3 replies

Shin
ShinAuthor
July 5, 2026

Hi 1P team - wondering if any thoughts on this? FWIW, I had disabled Android’s face unlock then no more login issues with 1P but this is suboptimal.

Trevor_1P
1Password Employee
July 6, 2026

Hi ​@Shin,

While I am using a different Android device, I haven’t been able to replicate the issue. As such, I'd like to ask you to create and share a 1Password diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:
- A link to this thread: 
www.1password.community/1password-at-home-31/1p-fingerprint-log-in-didn-t-work-with-unlock-android-with-face-24755
- Your forum username: Shin

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here. Thank you!

Shin
ShinAuthor
July 7, 2026

Hi ​@Trevor_1P - thank you for your confirmation! Just reproduced the issue several times, sent the diag report, and got the ticket ID: 661115 .

Trevor_1P
1Password Employee
July 7, 2026

Hi ​@Shin,

Thank you for sharing that! I was able to confirm that we received your report and your ticket is with the right team, and you should receive a reply soon. To make sure the conversation isn’t happening in multiple places at once, I’ll close this thread so it can continue over email.