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Anonymous

Question

1P for Edge on Windows not unlocking

Forum|Forum|3 years ago
March 3, 2023
15 replies
383 views

Hi,

my 1Password Browser Extension on Edge on Windows does not automatically unlock when I unlock the app. I have already tried to uninstall everything and reinstall the app and the Browser Extension, but I must manually unlock the Browser Extension every time I open Edge.

The options for Integrate with Browser Extension/App have already been enabled.

App has Version: 8.10.0
Extension has Version: 2.7.0

Has anyone an Idea how I can fix this?

Regards
Stefan

1Password Version: 8.10.0
Extension Version: 2.7.0
OS Version: Windows 11
Browser:_ Edge

Browser Extension

Show previous replies

1Password Employee

Hey @Hoelder,

Thank you for these details. I think it would be helpful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

Hi @steph_giles

Thanks for caring about my request. The Support ID is [#REX-45997-162]

Best,
Daniel

1Password Employee

Hey @Hoelder,

Thank you for this, I see my colleague has been in touch over email let's continue the conversation there.

ref: REX-45997-162

Hi Steph, yes, I’m in contact via email with one of your colleagues. Thank you.

1Password Employee

You're welcome, let us know if here is anything else we can help with!