1p8 unable to sign in at all

Hi @tdube!

Sorry to hear about this! I would like to ask you to generate a diagnostics report from your Mac and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

1. Open 1Password.
2. Click 1Password in the menu bar.
3. Click Preferences.
4. Click Advanced in the new window that appears.
5. Click Send Diagnostics.
6. Click Reveal.
7. Attach the .1pdiagnostics file saved in that folder to your message.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

TY @ag_ana - I've just sent email to above w/ the diag report attached - [#TXS-39937-755] was created.. Cheers - Todd

@tdube:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: TXS-39937-755

I can help diagnose things as well, etc... TY!

Thank you, we appreciate the help! :)

I have the same problem. I have the Early Access client working on my home machine (Win10), but can't seem to be able to login on my work machine (also Win10). I do have 2FA enabled (Security Key and TOTP), which I can (but would really rather not) try to disable to see if it works...

@cobrasys heard from support on my ticket - its features they hope to be adding soon due to how I connect to interview via virtual proxy for work... Its in 1P7 but 1P8 as they started from ground up - they will be adding soon I hope... till then 1P7 it is...

@tdube thanks for the heads-up. I was about to come here to say that I tried looking at the logs and saw it was a proxy issue as well. I'm in a similar situation that some people mentioned in another forum post: https://1password.community/discussion/121584/proxy-support

Back to v7 it is then. It's sad to have to use 7 when I can use 8 on my home computer and it's so much better... 😭

Sorry for the trouble @tdube @cobrasys! 😞

We're definitely eager to bring Proxy support to 1Password 8, stay tuned for updates on this space!

Patiently waiting 😊