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January 23, 2025
Question

1Passord not "connecting" [RESOLVED]

  • January 23, 2025
  • 12 replies
  • 319 views

I have a "disconnected" icon in my Mac 1P window as shown below.

I am running MacOS 15.2 and version 8.10.58 of the 1P app. Internet connection is fine. What gives? I have clicked the "reconnect" option but no dice...


1Password Version: 8.10.58
Extension Version: 8.10.56.28
OS Version: 15.2
Browser: Safari

12 replies

January 24, 2025

Yep, all sorted now, thanks for allaying my fears and getting it sorted!

1P_Dave
1Password Employee
January 24, 2025

I'm glad that everyone is back up and running! I'll pass along the feedback regarding alerts for merged threads. 🙂

At this time, I'm unable to provide further details beyond what has been shared on our status page, our teams will be performing root cause analysis (RCA) internally to gain further insight into the service disruption. Any information available publicly as a result of this process will be published to the status page.

Since the issue is now resolved I'll close this thread. If anyone is still running into authentication issues then please send an email to support@1Password.com so that the team can help further.

-Dave