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August 12, 2022
Question

1Password 8 freezes when unlocking through the Chrome browser extension

The 1P 8 extension was doing great until the latest update. Now, unlocking through the Chrome extension freezes my computer completely for ~5-10 seconds. Is this a known issue?


1Password Version: 1Password for Mac 8.8.0
Extension Version: 2.3.7
OS Version: macOS 12.5
Browser:_ Chrome

41 replies

September 7, 2022

Same here. Newest 1Password Extension (2.3.7) and 1Password 8.9.4 running on MacOS 12.5.1

September 13, 2022

I have also been experiencing this issue.

  • 1Password Extension 2.3.7
  • 1Password 8.9.4
  • MacOS 12.5
  • Chrome Version 105.0.5195.102 (Official Build) (x86_64)
September 22, 2022

Same here:
* 1Password Extension 2.3.7
* 1Password 8.9.4
* MacOS 12.5.1
* Chrome Version 105.0.5195.125 (Official Build) (x86_64)

GreyM1P
1Password Employee
1Password Employee
September 22, 2022

Hello @scottbuscemi, @onewing, @NpRob, and @RMueller

1Password in the browser for Chrome was updated to version 2.3.8 overnight, so double-check to see if Chrome has auto-updated 1Password's extension, and let me know if you're still having trouble with it if it has.

— Grey

September 23, 2022

Thanks Grey,
Looks a bit better when I unlock 1Password.

Though when I use shortcut in a login form to auto-complete it with username/password, it's still like I'm mining bitcoin for a moment.

September 27, 2022

I am still experiencing this issue as well.

Versions:

1Password for Mac 8.9.6 (80906030)
1Password Chrome extension 2.3.8
Chrome Version 105.0.5195.125 (Official Build) (arm64)

September 27, 2022

Same issue here - using a shortcut to open the extension OR the quick search bar, Chrome will become unresponsive and my cursor will do the loading spin. Note that even after removing the extension the behavior persists.

I didn't have this issue with the previous version of the extension. The behavior started after downloading 1Password 8 and updating the Chrome extension.

1Password for Mac 80904044
1Password Chrome extension 2.3.8
Chrome version 105.0.5195.125
OS Version 12.6

September 28, 2022

I'm experiencing the same issue. Been having this freezing on and off for at least the past week, likely as much as 2 or 3 weeks.
It's always a spinning wheel in chrome after opening 1password via shortcut, for ~2s, sometimes becoming responsive again then spinning wheel again for another ~2-3s.

1Password for Mac 8.9.4 (80904044)
1Password Chrome Extension Version 2.3.8
Chrome Version 105.0.5195.125 (Official Build) (arm64)
MacOS Monterey 12.6 (21G115)
MacBook Pro (14-inch, 2021) with Apple M1 Max

October 4, 2022

Same here:
1Password for Mac 8.9.4
80904044, on PRODUCTION channel
Chrome extension Version 2.4.5
Monterey 12.6 21G115
MacBook Pro 16-inch Intel chip
Chrome Version 105.0.5195.125 (Official Build) (x86_64)

Not sure if it's important but I use multiple profiles in Chrome

October 5, 2022

I think there are some leftovers from old extensions which are kept in Chrome, because I have just removed all 1password extensions from Chrome, and when I am pressing CMD+\ (and if 1Password app is running) I get sometimes autofill and sometimes Chrome hangs. And if 1Password app is not running then nothing happens, as expected. How do we remove those old leftovers from Chrome?