1Password 8 keeps stealing focus on Mac

Forum|Forum|4 years ago
May 19, 2022
92 replies
8103 views

Ever since 1Password 8 came out of beta, every update causes the app to start randomly stealing focus. For example, if I'm working one window and then click into Chrome, 1Password will pop up on top. It's very disruptive and distracting. Quitting the app does not fix it, as I will still see 1Password stealing focus, there is just no window. It seems to usually be fixed by Force Quitting 1Password, but the next time it updates it starts happening again.

I also noticed that even though I changed 1Password to use the Production update channel several updates ago, it still says I'm on BETA (80800094).

1Password Version: 8.8.0
Extension Version: 2.3.4
OS Version: macOS 12.3.1 (Silicon)

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1P_Dave

1Password Employee

Hello everyone,

I'm sorry for the delayed reply to this thread. If you're still running into this issue then, as a start, please update to version 8.9.15: How to keep 1Password up to date

If, after the update, you can still reproduce the issue then I'd like to ask you to send in a diagnostics report:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/130052/1password-8-keeps-stealing-focus-on-mac
Your forum username: username
Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

A

Anonymous

[#BLZ-56842-592]

A

Anonymous

[#RRF-36421-281]

andrew_l_1P

1Password Employee

Thanks @richkline and @OzMikado,

I can confirm we've received your emails. We'll take a look and get back to you as soon as possible. 🙂

ref: BLZ-56842-592
ref: RRF-36421-281

A

Anonymous

[#VMB-43451-922]

1P_Tommy

1Password Employee

Thanks @thedwb

Someone will get back to you as soon as possible.

ref: VMB-43451-922

D

dragon1

Hi. I'm also having those issues and it's quite annoying.

Sadly I cannot send you any reports (not allowed within my company to send diag reports to 3rd parties) but can you give all of us an update, if you find the issue why this is happening?

A

Anonymous

I have installed some of the nightly builds, and they, unfortunately, haven't solved this issue. More support would be really valuable because the product is currently unusable. I would be happy to get on a call with an engineer if you would like that.